MSH visitor to Canada insurance review (2026): Coverage, costs, pros & cons

A single emergency room visit or hospitalization in Canada can cost thousands of dollars. MSH visitors to Canada Insurance helps cover those unexpected costs with up to $1,000,000 in emergency medical benefits for trips up to 365 days, plus 24/7 multilingual assistance.

Quick review: MSH Discover Canada visitors to Canada Insurance

PolicyAdvisor Rating 4/5
Best for Visitors seeking comprehensive medical coverage with high policy limits 
Skip if You are above 80 with pre-existing conditions

What is MSH Discover Canada visitors to Canada Insurance?

MSH visitors to Canada Insurance is a comprehensive travel insurance plan with coverage of up to $1,000,000 that includes support for stable pre-existing conditions, along with 24/7 emergency assistance and maternity coverage.

Key features of the MSH Discover Canada visitors to Canada insurance plan

Feature Details
Plan options One core plan with multiple coverage amounts and a deductible option
Age eligibility 15 days to 89 years
Maximum coverage amount Up to $1,000,000
Deductible options $0, $100, $250, $500, $1,000, $3,000, $5,000, $10,000, $25,000
Waiting period If you purchase your policy after you arrive in Canada:

  • Up to age 70: 48 hours after the effective date
  •  Age 70–89: 5 days after the effective date
Maximum policy duration 365 days
Monthly payment option Not available
Pre-existing conditions Yes, if the condition (or related symptoms) has been stable for:

  • Under 70 years: 90 days before the effective date
  •  Ages 71 to 80: 180 days before the effective date
  • Ages over 80: No coverage for pre-existing conditions

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What does MSH visitors to Canada Insurance cover?

MSH Discover Canada visitors to Canada insurance offers a comprehensive range of emergency medical benefits, with up to $1,000,000 in coverage. It includes benefits such as hospitalization, physician services, ambulance service, diagnostic tests, and maternity care.

Here’s a rundown of the MSH Discover Canada visitor to Canada insurance plan:

Benefit Details
Emergency hospitalization Up to $1,000,000 or the selected policy limit
Services of a physician, surgeon, and in-hospital nurse Up to the policy limit
Maternity benefits Up to $5,000
Diagnostic services The plan covers laboratory tests and X-rays ordered by an attending physician. You must obtain advance approval from Intrepid 24/7 for MRI, CAT scans, cardiac catheterization, sonograms, ultrasounds, and biopsies.
Prescription drugs Up to $2,000 (maximum 30-day supply)
Additional wellness benefits (not subject to deductible) Includes the following services every 12 months, after continuous coverage of 6 to 9 months:

  • psychiatric services up to $500 
  • vaccinations up to $100 
  • eye exams up to $100 
  • routine physical exams up to $250 

Great for Super Visa applicants

Health practitioners Up to $500 per profession
Transportation to the bedside Economy airfare plus accommodations and meals up to $5,000
Emergency dental Coverage up to $4,000 for any injury and up to $500 for pain relief
Follow-up visits The plan covers follow-up visits when a physician prescribes them as part of a covered emergency during the policy period
Repatriation Up to $10,000
Accidental Death and Dismemberment $50,000
Emergency return home When approved and arranged in advance by Intrepid 24/7
Out-of-pocket expenses Up to $150 per day (maximum $3,000) for accommodations, meals, and other eligible costs due to a covered medical emergency
Flight accident benefit $50,000
Return of baggage Up to $500
Side-trip coverage Included for eligible trips outside Canada, as long as most insured days (at least 51%) are spent in Canada

Advisor insight: MSH Discover Canada stands out because it combines one of the highest coverage limits available for visitors to Canada with benefits that many competing plans do not include, such as maternity coverage and psychiatric care. However, travellers with complex health conditions should pay close attention to the policy’s stability requirements and exclusions before purchasing coverage.

Pros and cons of MSH Visitors to Canada Insurance

Pros:
Offers emergency medical coverage of up to $1,000,000, among the highest available for visitors to Canada
Flexible deductible options ranging from $0 to $25,000, allowing travellers to lower premiums
Includes 24/7 emergency assistance and direct billing where available through Intrepid 24/7
Offers maternity coverage, psychiatric services, routine physical exams, and vaccination benefits for eligible long-term policyholders
Cons:
Pre-existing medical conditions are not covered for applicants over age 80
No refund is available once a claim has been paid or is pending
Many benefits require prior approval from Intrepid 24/7 before being eligible
Many procedures, including surgeries, MRIs, CT scans, and cardiac catheterizations, require prior approval from Intrepid 24/7

Who is eligible for MSH visitors to Canada insurance?

Any non-resident of Canada between 15 days and 89 years old who meets MSH’s definitions and medical eligibility criteria and is not covered by a provincial health care plan can apply for the visitor to Canada plan. 

This includes tourists visiting Canada, new immigrants, Super Visa holders, work permit holders, and returning Canadians who are not currently covered by a provincial government health insurance plan (GHIP).

Who is not eligible for MSH Discover Canada visitor insurance?

You are not eligible for MSH travel insurance if you:

  • Are 90 years of age or older on the policy effective date
  • Are travelling against the advice of a physician
  • Have been diagnosed with a terminal illness
  • Have congestive heart failure
  • Have new or undiagnosed symptoms requiring medical investigation
  • Require assistance with activities of daily living (eating, bathing, dressing, functional mobility, and using the toilet) due to a medical condition or overall state of health
Learn more about the cost of visitor health insurance in Canada

Does MSH Discover Canada visitor health insurance cover pre-existing conditions?

Yes, MSH Visitors to Canada Insurance offers coverage for pre-existing medical conditions that have been stable for 90 or 180 days, depending on age. Policyholders aged 70 and under have coverage for pre-existing conditions if they have been stable for at least 90 days, while those aged 71 to 80 require 180 days. Applicants above 80 do not have coverage for pre-existing conditions.

MSH visitors insurance considers a pre-existing condition stable if:

  • You have not been hospitalized for the condition
  • There has been no new diagnosis, treatment, or prescribed medication
  • Your medication or treatment has not changed (other than routine insulin or generic substitutions)
  • Your test results show no deterioration, and you have not experienced new, more frequent, or worsening symptoms
  • You have not been referred to a specialist or are awaiting surgery or investigation results

How much does MSH Discover Canada visitor health insurance cost?

The cost of a visitor to Canada health insurance policy from MSH ranges from $130.20 to $281.10, depending on the age, coverage amount, duration, and health status.

Sample MSH visitor insurance cost (2026)

Age Premium without pre-existing condition coverage Premium with stable pre-existing condition coverage
25 $130.20 $178.80
35 $134.40 $208.20
45 $147.30 $219.90
55 $147.30 $219.90
65 $159.30 $281.10

*Premium cost for $100,000 in coverage for a visitor to Canada insurance plan for 30 days

How much does Visitor Insurance cost?

Get instant quotes from Canada's top travel insurance providers and find the perfect coverage for your trip.

$100K
$0 Deductible
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$250 Deductible
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$500 Deductible
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How to reduce the cost of MSH visitor health insurance?

To reduce your MSH Discover Canada Visitor to Canada Insurance premium costs, you can use  two primary methods:

  • Apply as a family: Pay a family rate equal to 2× the premium of the eldest insured person
  • Select a higher deductible: Choose a higher deductible to lower your premium by up to 45%.

A deductible is the amount you pay out-of-pocket toward eligible medical expenses before your insurance starts covering costs. As a rule of thumb, a higher deductible results in lower premiums.

See how your MSH Discover Canada visitor to Canada insurance premiums change with different deductible amounts:

Deductible amount Premium reduction
$0 0%
$100 5%
$250 10% 
$500 15%
$1,000
  • 20% (ages 0–70)
  • 15%  (ages 71–90)
$3,000
  • 30% (ages 0–70)
  • 25% (ages 71–90)
$5,000
  • 35% (ages 0–70)
  • 30% (ages 71–90)
$10,000
  • 40% (ages 0–70)
  • 35% (ages 71–90)
$25,000
  • 45% (ages 0–70)
  • 40% (ages 71–90)

*Note that all deductible options, including the no-deductible ($0) option, are available to applicants aged 70 and under. The $100 and $250 deductible options are not available to applicants over age 70. 

Get a free visitor health insurance quote now!

Are there any exclusions or limitations to MSH visitor health insurance?

Yes, there are certain exclusions and limitations to MSH Discover Canada visitor health insurance, such as medical tourism, claims resulting from alcohol or drug use, and more. While the plan offers comprehensive emergency coverage, certain conditions and procedures are not covered. 

Here’s an overview of the general exclusions and limitations of the MSH travel medical insurance:

Exclusion Category What You Need to Know
Symptoms before coverage starts Conditions or symptoms that would have reasonably required medical advice or treatment within the 90 days before coverage begins are not covered.
Elective, non-emergency, and ongoing care Elective or cosmetic procedures, non-emergency treatment that can wait until you return home, routine or chronic care, rehabilitation, home care, investigative testing, and treatment after the emergency ends are not covered.
Policy timing and travel restrictions Illnesses or injuries that occurred before a policy extension, travelling against a physician’s advice, terminal illnesses diagnosed before coverage, and medical treatment sought in your country of origin are excluded.
Medical tourism Expenses are not covered if the policy was purchased primarily to obtain medical treatment outside your country of origin.
Transplants, prosthetics, and medical devices Organ and bone marrow transplants, artificial joints, prosthetic devices, implants, and loss or replacement of eyeglasses, contact lenses, hearing aids, prosthetics, or prosthetic teeth are excluded.
Pregnancy and congenital conditions Pregnancy that began before coverage, childbirth and related complications (except eligible maternity benefits), and congenital conditions in children under age two are excluded.
Mental health Mental, emotional, and psychological conditions are excluded unless hospitalization is required or the policy specifically provides psychiatric/psychological benefits.
Alcohol, drugs, and illegal acts Claims resulting from alcohol or drug use, criminal acts, or self-inflicted injuries (including suicide or attempted suicide) are not covered.
High-risk activities Injuries sustained while participating in hazardous sports or activities, including professional sports, motor racing, parachuting, hang gliding, bungee jumping, mountaineering, certain scuba diving, or operating an aircraft as a pilot or crew, are excluded.

Note: Refer to the policy document for the full list of limitations and exclusions

Learn more about common exclusions in visitor insurance plans

How do you file an MSH Discover Canada visitor insurance claim?

If you experience a medical emergency during your stay in Canada, you should contact Intrepid 24/7, MSH’s emergency assistance provider, as soon as possible to initiate the claims process. MSH offers 24/7 emergency assistance and direct billing where possible.

Here’s how you can initiate the MSH visitors insurance claim process:

  • Call the assistance centre immediately: You can contact the assistance centre in Canada and the United States at 1-800-203-8508 and internationally at +1-416-646-3107. Failure to contact assistance within 24 hours and before surgery may make you responsible for 20% of eligible expenses
  • Submit claim: Submit the fully completed claim form, which will be provided by Intrepid 24/7 upon notification of a claim
  • Gather supporting documentation: You will need to provide medical records, proof of treatment expenses (including itemized bills and payment receipts), and travel documents such as your passport, visa, or airline ticket 
  • Submit proof of claim: Submit written proof of your claim to Intrepid 24/7 within 90 days of the illness or injury
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Can you cancel or get a refund on MSH Discover Canada visitor insurance?

Yes, MSH visitor insurance allows policy cancellations and refunds under certain conditions. Your refund depends on whether coverage has started, whether you have filed claim, and the reason for cancellation. 

Here is the MSH visitors insurance refund policy at a glance:

Situation Refund Eligibility
Changed your mind before coverage starts Eligible for a full refund if cancelled before the effective date, including if you change your mind after purchasing or your trip is cancelled.
Super Visa application refused Yes. Receive a full refund if you provide satisfactory proof of Super Visa refusal within 60 days. If proof is not provided, a $250 cancellation fee applies.
Leaving Canada early Eligible for a prorated refund for the unused portion of the policy, subject to a $25 administration fee, proof of early return, and no paid or pending claims.
Eligible for provincial health coverage Eligible for a prorated refund from the date provincial health coverage begins, subject to a $25 administration fee, proof of eligibility, and no paid or pending claims
Multiple visits to Canada No refund for periods spent in your country of origin between separate trips to Canada
Claim submitted Not eligible. No refund is available if a claim has been paid or is pending, regardless of the cancellation reason

Can you extend MSH visitor insurance?

If you plan to stay in Canada beyond your current policy’s expiry date, you can purchase a new MSH Discover Canada policy to maintain your coverage. Essentially, it is not an extension of your existing policy but the purchase of a new policy. To avoid a coverage gap, you must apply before your current policy expires. Contact your broker or MSH directly to arrange your new policy.

You can purchase a new policy only under the following circumstances:

  • You remain eligible for insurance
  • You have not experienced any changes in your health since your effective date or arrival date
  • The request for the new policy is received prior to the expiry date of your coverage
  •  The required premium is paid in full 

It is worth noting that all policy exclusions, terms, and conditions will be based on the effective date of the new policy. Additionally, the cost to extend your insurance will be calculated based on your age on the effective date of the new policy, using the premium schedule in effect when the extension is requested.

In addition, MSH offers automatic extension of the policy for up to 72 hours at no extra premium. To activate this, you must notify Intrepid 24/7. Your policy automatically extends under the following circumstances:

  • Travel delay: Your flight, bus, train, ferry, or other scheduled transportation is delayed beyond your control before your policy expires, and the transportation was due to arrive before the expiry date.
  • Medical emergency: A covered sickness or injury makes you medically unfit to return home before your policy expires
  • Hospitalization: You are hospitalized on your policy expiry date due to a covered sickness or injury. Coverage extends for the period of hospitalization plus 72 hours after discharge. 
Learn more about the cheapest visitor insurance companies in Canada

How does MSH Discover Canada compare to other visitor insurance options?

Here’s a quick overview of the MSH visitor health insurance policy compared to similar policies offered by GMS, TuGo, Allianz, and others:

Provider Pre-Existing Conditions Coverage Monthly Payments Maximum Coverage
MSH International Discover Canada Yes, if stable (90 days ≤70 years; 180 days ages 71–80) No Up to $1,000,000
GMS (Group Medical Services) Yes, if stable for 180 days No Up to $150,000
Manulife Yes, if stable for 180 days (Enhanced Plan) No Up to $200,000
Travelance Yes, if stable for 180 days (Premier Plan; Essential Plan excludes pre-existing conditions) Yes Up to $150,000
TuGo Yes, if stable

  • Age 59 & under (Trips 35 days or less): 7 days
  • Age 59 & under (Trips over 35 days): 90 days
  • Age 60 & older: 180 days
  • Age 75 years and older: 365 days
No Up to $500,000
Allianz Yes, if stable (90 days ≤59 years; 180 days ages 60–89) No Up to $500,000
Destination Canada Yes, if stable (90 days ≤59 years; 180 days ages 60–79) Yes Up to $300,000
21st Century Yes, if stable for 180 days (Enhanced Plan) Yes Up to $200,000
Secure Travel Yes, if stable (90 days ≤69 years; 180 days ages 70–84) Yes Up to $1,000,000

For a comprehensive review and comparison, head over to our list of the best medical insurance for visitors to Canada (2026).

Our advisor’s take on MSH Discover Canada visitor health insurance

At PolicyAdvisor, we recently helped a 40-year-old visitor coming to Canada for an extended stay who wanted comprehensive emergency medical coverage with added benefits. They wanted a plan that offered strong medical protection, flexible deductible options, and extended coverage for multiple medical emergencies.

The client profile

  • Age: 40
  • Purpose of visit: Extended stay in Canada
  • Primary concern: Comprehensive coverage with multiple benefits
  • Coverage needed: $500,000 for a 365-day stay (Super Visa applicant)

Why we recommended MSH Discover Canada

While some visitor insurance plans focus primarily on emergency medical expenses, MSH provides a broader range of benefits and extended support that can be valuable during longer stays in Canada. The higher coverage amount of up to $1,000,000 also makes it easier for those seeking higher amounts.

 We recommended the plan because it includes:

  • Emergency medical evacuation and repatriation coverage 
  • Flexible deductible options that can help lower premiums 
  • Automatic extension of coverage due to cancelled flights or hospitalization on or before the expiry date
  • The complimentary psychiatric, eye, vaccination, and physical examination services after six or nine months add another layer of protection and coverage
  • Coverage extension options for travellers whose plans change while in Canada
  • 24/7 emergency assistance and direct billing, where available, through Intrepid 24/7

How to purchase MSH Discover Canada visitor health insurance in Canada?

PolicyAdvisor’s licensed advisors help visitors find the right MSH Discover Canada visitors to Canada Insurance plan by comparing coverage limits, deductibles, and eligibility requirements based on their unique needs. Our advisors can also guide you through customizing your policy based on your age, health history, and plans during your visit.

Whether you are visiting family, applying for a Super Visa, or waiting for provincial health coverage to begin, our team can guide you through the policy’s coverage options, exclusions, and other features.

Need help?

Let our experts help with help with choosing the best visitor insurance to Canada.

Frequently Asked Questions

Does MSH Discover Canada visitor medical insurance cover pre-existing medical conditions?

Yes, MSH visitor insurance covers pre-existing medical conditions, subject to age-based eligibility requirements and a stability period of 90 days for applicants aged 70 and under and 180 days for applicants aged 71 to 80. Applicants over 80 do not have coverage for pre-existing conditions.

Is MSH Discover Canada suitable for the Super Visa? 

Yes, MSH is eligible for Super Visa insurance when the coverage amount is $100,000 or more in emergency medical coverage for one year, as required by the Canadian government’s Super Visa program.

What is the maximum coverage available under MSH visitor insurance?

MSH offers emergency medical coverage of up to $1,000,000, with variable deductible options ranging from $0 to $25,000

Does MSH visitors to Canada insurance include dental coverage?

Yes, MSH travel insurance includes up to $4,000 for accidental dental treatment and up to $500 for emergency dental pain relief.

Are side trips outside Canada covered by MSH Discover Canada visitors to Canada insurance?

Yes, MSH visitors to Canada insurance supports trips taken to other countries from Canada (the trip must start and end in Canada). To remain eligible for coverage during a side trip, you must have at least 51% of your covered days in Canada at the time of the claim. Note that the policy does not cover medical expenses incurred in your country of origin. Additional conditions apply. 

What are the benefits of purchasing a visitor health insurance policy before arriving in Canada?

Purchasing an MSH visitor health insurance policy before arriving in Canada offers several benefits, including immediate coverage upon entry, protection against unexpected medical emergencies, and peace of mind during travel.

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TuGo visitors to Canada insurance review (2026)

TuGo offers emergency medical coverage of up to $500K for visitors, Super Visa holders, and other new immigrants waiting for provincial coverage, and returning Canadians who are not yet eligible for government health insurance. The insurer is known for its short 7-day stability period (available as an optional rider), which is otherwise 90-180 days for most other insurers offering visitor insurance in Canada. TuGo travel insurance for visitors to Canada ranges from $87.90 to $435.24 for $100,000 in coverage for a 30-day visit to Canada.

Quick review: TuGo visitors to Canada insurance

  • PolicyAdvisor ratings: 5/5
  • Best for: Visitors with unstable pre-existing conditions and those who require optional coverage for trip interruption and adventure sports
  • Skip if: You need more than $500,000 in emergency medical coverage

Get a free visitor health insurance quote now!

What is TuGo visitor insurance?

TuGo visitors to Canada insurance is short‑term emergency medical protection for non‑residents while they are in Canada. It helps pay for urgent hospital and doctor care, emergency transport, and prescribed medicines from a covered emergency. Claims related to TuGo’s visitor insurance policies are administered by OneWorld Assist Inc.

The features of the TuGo visitor insurance policy are as follows:

Category Details
Ideal for Visitors and temporary residents, especially those with eligible pre-existing medical conditions
Maximum coverage Basic: Up to $300K
Comprehensive: Up to $500K
Plans options Basic and Comprehensive
Age eligibility Basic: up to 79 years
Comprehensive: No age limit
Deductible options $0 (automatic) / $150 / $500 / $1,000 / $2,500 / $5,000 / $10,000
Waiting period
  • No waiting period if purchased before arrival in Canada
  • Purchased within 60 days of arrival: 48 hours from the policy effective date
  • Purchased 61+ days after arrival: 7 days from the policy effective date
Stability period
  • Age 59 and under: 90 days
  • Age 60-69: 120 days
  • Age 70-85: 180 days
  • Age 86+: 365 days
Maximum coverage duration Cannot exceed 2 years from the original policy effective date
Pre-existing conditions covered Yes, for eligible stable pre-existing medical conditions. Unstable Pre-existing Medical Condition Coverage (rider) is available for eligible applicants aged 79 and under

Who is eligible for TuGo visitor insurance coverage?

To be eligible for getting TuGo visitor medical insurance to Canada, here are the prerequisites:

  • A foreign worker, an international student studying in Canada, or a visitor to Canada with a valid legal status in Canada
  • An immigrant awaiting provincial or territorial government health care coverage
  • Be no older than 79 years of age for the basic plan
  • There is no age limit for the comprehensive plan
  • Not travelling against the advice of a physician or other registered medical practitioner

Who is not eligible for TuGo visitor insurance?

You will not be eligible for visitor insurance coverage if you have any of the following medical issues:

  • Terminal condition
  • Chronic Obstructive Pulmonary Disease (COPD), including emphysema, requiring home oxygen
  • Pancreatic cancer, liver cancer, or any type of cancer that has metastasized or requires a bone marrow transplant
  • Kidney disease requiring dialysis
  • Had, or are waiting for an organ transplant
  • Diagnosed with congestive heart failure

What does TuGo visitor insurance plan cover?

Choose Basic or Comprehensive plan based on your budget and coverage needs. In the table below, we have detailed what the TuGo visitor insurance plan covers:

Benefit Basic Comprehensive
Emergency hospitalization Covered up to sum insured ($10K-$300K) Covered up to $500K
Prescription drugs Up to a 30-day supply OR $100 per emergency, whichever comes first Up to a 30-day supply per emergency
Emergency dental Not covered Coverage up to $6,000 for any injury and up to $600 for pain not related to any injury
Diagnostic service Covered when performed during the initial emergency or within 7 days Covered when performed during the initial emergency or within 7 days
Pre-existing conditions Any pre-existing medical condition is excluded Covered if stable for the required age-based period; optional unstable pre-existing condition coverage available for eligible applicants under 79 years of age
Accidental death and dismemberment Not covered Included: Up to $25,000 (24-hour AD&D); 

Optional: Up to $100,000 (Air Flight/Common Carrier AD&D)

Hospital allowance Not covered Up to $100/day for incidental hospital charges
Transportation to the bedside Not covered One round-trip economy airfare or ground transportation for one family member (pre-approved)
Meals and accommodation Not covered Covered under Family Transportation and Out-of-Pocket Expenses (limits apply)
Side-trip coverage Not covered Covered, but the majority of the coverage period must be spent in Canada; no coverage in the country of permanent residence

Travelling to Canada?
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TuGo’s Trip Cancellation & Trip Interruption Insurance

TuGo offers non-medical travel protection through its Trip Cancellation & Trip Interruption Insurance. It helps protect the non-refundable costs of your trip if you have to cancel before departure or cut your trip short due to a covered event. 

Unlike most visitor insurance providers in Canada, TuGo is one of the few insurers that offers Trip Cancellation & Trip Interruption coverage as an optional rider alongside its Visitors to Canada insurance, making it a good choice for travellers seeking broader financial protection beyond emergency medical expenses.

Travellers have the flexibility to choose the level of protection between the two available options:

  • Trip Interruption Insurance only: Covers unexpected interruptions after your trip has already begun 
  • Trip Cancellation & Trip Interruption Insurance: Provides comprehensive protection by covering both trip cancellations before departure and trip interruptions after your journey has started.

The key coverage included under these non-medical options is as follows:

  • Reimbursement of eligible non-refundable prepaid travel expenses if you cancel your trip before departure
  • Coverage if your trip is interrupted, delayed, or cut short due to a covered event
  • Protection for cancellations or interruptions caused by unexpected illness, injury, or death affecting you, your travelling companion, or eligible family members
  • Coverage for unexpected medical emergencies, quarantine, and mandatory self-isolation
  • Travel interruptions due to government advisories, cancelled flights, schedule changes, and tour cancellations
  • Protection against natural disasters, travel visa denial, job loss or transfer, and certain pregnancy-related events

Cancel for Any Reason (CFAR) rider

Cancel for Any Reason (CFAR) is an optional rider available with TuGo’s Trip Cancellation & Trip Interruption Insurance. It gives travellers greater flexibility by allowing them to cancel their trip for reasons that are not covered under the standard policy.

To qualify, the add-on must be purchased within five days of booking your trip and making the initial payment, or before any cancellation penalties from your travel supplier apply, whichever comes first. If you cancel at least five days before your scheduled departure date, TuGo will reimburse up to 50% of your prepaid, unused, non-refundable travel expenses.

Does TuGo visitor insurance cover pre-existing medical conditions?

Yes, TuGo’s Visitors to Canada Emergency Medical Insurance can cover eligible pre-existing medical conditions, provided they have remained stable for a specified period before the policy’s effective date. The required stability period depends on the applicant’s age. If a pre-existing medical condition does not meet the applicable stability requirement, any claim related to that condition will not be covered.

Here’s how the stability period will vary based on the age:

Age at policy application Required stability period
59 years and under 90 days 
60 to 69 years 120 days
70 to 85 years 180 days
86 years and over 365 days

Please note that those aged 79 and under may be able to purchase Optional Unstable Pre-existing Medical Condition Coverage. This optional coverage provides coverage for certain conditions that do not meet the standard stability requirements and reduces the stability period to 7 days.

Pros and cons of TuGo Visitor to Canada insurance

Pros Cons
Comprehensive plan covers eligible pre-existing medical conditions, with an optional rider that reduces the stability period to 7 days for applicants aged 79 and under Some high-risk medical conditions, such as terminal illness, dialysis-dependent kidney disease, and metastatic cancer, will not be covered
Flexible deductible options ranging from $0 to $10,000 can help reduce premiums Applicants 80 years and older are not eligible for coverage under the basic plan
Comprehensive plan includes benefits such as emergency dental care, accidental death and dismemberment (optional), and side-trip coverage

How much does visitor health insurance by TuGo cost?

The cost of TuGo visitor health insurance ranges between $87.90 to $435.24. The exact cost of visitor health insurance is, however, dependent on factors like age, health status, pre-existing conditions, and a few others.

TuGo visitor insurance costs (2026)

Age Basic Comprehensive
25 years $ 87.90 $ 107.73
35 years $ 102.00 $ 125.28
45 years $ 130.20 $ 159.84
55 years $ 140.10 $ 171.99
65 years $ 176.70 $ 245.43
75 years $ 313.20 $435.24

*These costs reflect $100,000 in coverage for a visitor travelling to Canada for 30 days. Please note that the actual costs may vary.

How much does Visitor Insurance cost?

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$100K
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Are there any exclusions or limitations to TuGo visitor health insurance?

The TuGo visitor insurance plan does not provide coverage for all conditions. Here’s what will not be covered in its visitor insurance plan:

Exclusion category Details
Unstable pre-existing conditions Medical conditions that do not meet the required stability period
Terminal or palliative illness Travel after a terminal diagnosis or while receiving palliative care
Mental health conditions Mental health claims, unless hospitalization is medically necessary
Waiting period illnesses Illnesses or symptoms that begin during the policy waiting period
Follow-up or ongoing treatment Continued treatment after the emergency has been resolved
Refusal of medical transfer Declining a recommended medical transfer or a return home for treatment
Government travel advisories Claims related to travel advisories issued before arrival in Canada or beyond the policy’s limited coverage period after an advisory is issued
Treatment in the home country Medical expenses received in your country of permanent residence
Personal medical items Loss or damage to glasses, dentures, hearing aids, or prosthetics
Medical condition due to withdrawal symptoms Any medical condition, including symptoms of withdrawal, arising from or in any way related to your chronic use of alcohol, drugs, or other intoxicants
High-risk sports Adventure and high-risk sports are excluded unless optional sports coverage is purchased

How to file a claim with TuGo visitor insurance?

To file an emergency medical claim under your TuGo Visitors to Canada Insurance policy:

  • Seek emergency medical treatment from a licensed hospital or healthcare provider
  • Notify TuGo or its claim assistance provider (OneWorld Assist Inc.) as soon as possible after the emergency
  • Complete and sign the Emergency Medical Claim Form in full. Incomplete forms may result in claim denial.
  • Collect all supporting documents, including itemized hospital and physician bills. diagnosis and treatment details, official pharmacy receipts (if applicable), or any other documents requested by TuGo
  • Submit your claim online or send the completed claim form and supporting documents to TuGo Claims
  • Keep original itemized receipts, as reimbursement is only available for eligible, documented expenses
  • Wait for claim assessment and reimbursement, which will be processed once all required documents have been reviewed and approved

Can you cancel or get a refund on TuGo visitor insurance?

Yes, TuGo visitor insurance allows policy cancellations and refunds under certain conditions. Your refund amount depends on whether your policy has started, whether you have travelled, made a claim, and the reason for cancellation.

Here is a table illustrating the refunds based on different situations:

Situation Refund
Cancel before coverage starts Full refund if the cancellation request is received before the policy’s effective date
Cancel within 10 days (no travel) Full refund if no travel has taken place and the request is made within 10 days of the application date
Cancel after 10 days (no travel) Refund available less an administration fee. Request must be received within 90 days after policy expiry
Return home before policy expiry Partial refund of unused premium, less an administration fee. Proof of return may be required
Become eligible for provincial health coverage Partial refund of unused premium from the eligibility date, less an administration fee
If a claim has been submitted No refund is available if a claim has been or will be submitted

How does TuGo compare to other visitor insurance options?

In the table below, we will take you through how TuGo compares to other visitor insurance options in Canada:

Insurer Optional rider for adventure sports Maximum coverage Maximum deductible
TuGo Available $500,000 $10,000
Manulife No $200,000 $10,000
Secure Travel No $100,000 $3,000
Destination Canada No $300,000 $10,000
21st Century No $200,000 $10,000

For a comprehensive review and comparison, read our blog on best medical insurance for visitors to Canada (2026).

Our advisor’s take on TuGo visitor health insurance

At PolicyAdvisor, our licensed advisors compare visitor insurance plans based on a traveller’s age, health history, travel duration, and budget. Recently, one of our advisors helped a 64-year-old visitor from India, travelling to Canada for three months, who wanted emergency medical coverage that would also protect their stable pre-existing medical condition.

The client profile

  • Age: 64 years
  • Trip duration: 90 days
  • Coverage required: $100,000
  • Primary concern: Emergency medical coverage for a pre-existing medical condition with flexible eligibility requirements

The market comparison

After comparing several visitor insurance plans available in Canada, we recommended TuGo Visitor Insurance. While many visitor insurance plans require pre-existing medical conditions to remain stable for 90 to 180 days, TuGo offers Optional Unstable Pre-existing Medical Condition Coverage for eligible applicants aged 79 and under. This optional coverage reduces the required stability period to just 7 days, making it a strong choice for travellers whose medical condition has had a recent but minor change.

Expert TuGo insurance review

Besides its flexible approach to pre-existing conditions, TuGo offers emergency medical coverage of up to $500,000, multiple deductible options ranging from $0 to $10,000, and convenient payment options. The Comprehensive plan also includes benefits such as emergency dental treatment, accidental death and dismemberment coverage, and side-trip coverage outside Canada. 

If you are still wondering whether TuGo’s visitor medical insurance is the right choice for you, let PolicyAdvisor guide you. Our expert advisors can help you understand the benefits and limitations of TuGo’s plans. Get started today to make an informed decision and secure the best visitor insurance policy that fits your travel plans perfectly.  

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Frequently asked questions

Is TuGo visitor insurance good for visitors to Canada?

Yes, TuGo Visitor Insurance is a good option for visitors, international students, temporary foreign workers, returning Canadians, and newcomers waiting for provincial health insurance. It offers emergency medical coverage with flexible deductible options and optional coverage for eligible pre-existing medical conditions.

Does TuGo visitor insurance cover pre-existing medical conditions?

Yes, TuGo’s Comprehensive Visitors to Canada plan covers eligible pre-existing medical conditions if they meet the applicable stability requirements. Those aged 79 and under can also purchase Optional Unstable Pre-existing Medical Condition Coverage, which reduces the stability period to 7 days for eligible conditions.

Can I cancel my TuGo visitor insurance policy and get a refund?

Yes, TuGo allows policy cancellations and refunds under certain conditions. A full refund is available if you cancel before the policy’s effective date. Partial refunds may also be available after coverage begins if no claim has been submitted, subject to administration fees and eligibility requirements.

What is not covered under TuGo visitor insurance?

TuGo does not cover claims related to unstable pre-existing medical conditions that do not meet the required stability period, travel against medical advice, pending medical treatments, substance abuse-related conditions, high-risk sports (unless optional coverage is purchased), or medical expenses incurred after a claim becomes ineligible under the policy terms.

What deductible options are available with TuGo Visitor Insurance?

TuGo offers several deductible options, including $0, $150, $500, $1,000, $2,500, $5,000, and $10,000. Choosing a higher deductible can lower your insurance premium, but increases your out-of-pocket costs if you make a claim.

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How to extend visitor insurance coverage in Canada?

In many cases, you can extend visitor insurance coverage if you request it before the current policy expires and continue to meet the insurer’s eligibility requirements. Depending on the insurer, factors such as your health status, claims history, and policy terms may be reviewed before an extension is approved. 

Some insurers offer either a direct extension, which continues your existing policy without resetting waiting periods, or require you to purchase a new policy that begins immediately after your current coverage ends to avoid a gap in protection. However, purchasing a new policy may result in new waiting periods, and pre-existing condition stability rules may apply.

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How do I know if I am eligible to extend my coverage?

You may confirm your eligibility for extending visitor insurance coverage by evaluating the following factors. 

  • Your policy is still active: Extension requests must be submitted before the coverage end date
  • No change in health status: Many insurers require that your medical condition remain unchanged since the policy was purchased. Extensions will mostly not cover any new pre-existing conditions
  • Compliance with Super Visa requirements: Super Visa applicants must ensure that the extended insurance policy meets the IRCC requirements of minimum $100,000 coverage
  • Claim history: Some insurers may review or restrict extension requests if a claim has been submitted during the original coverage period.

The exact eligibility may vary from insurer, so it is better to check with the insurer about the policy terms or contact your insurer before requesting an extension.

How does extending a visitor insurance policy actually work?

To extend your visitor medical insurance coverage, you need to follow a straightforward process with your current insurer. Here are the steps you need to follow:

  • Confirm the eligibility: Check with the insurer if it offers an extension, and your current policy is still active
  • Submit the extension request: Contact your insurer or broker and submit the request for extension before your policy expires 
  • Disclose changes in health: If your health has changed, inform the insurer of the change
  • Pay the premium: Complete the premium payment for the additional days. The cost of the extension will depend on factors such as the length of the extension, your age, and the coverage selected
  • Get confirmation: Once the payment has been approved, you will receive a confirmation for the extension via your insurer

If you cannot extend your existing policy, you may be able to purchase a new visitor insurance policy from a different insurer to maintain continuous coverage. However, a new policy is treated as a fresh application and may include new eligibility requirements, waiting periods, deductibles, and pre-existing condition rules.

The three ways to extend the visitor insurance coverage

While extending your existing policy is often the simplest solution, there are three different ways to continue your visitor to Canada insurance coverage depending on your circumstances.

  • Extend your policy before it expires: If your current policy is still active, you may be able to extend it with your existing insurer. This is the most straightforward option because coverage continues without interruption and is available with most of the insurers, such as GMS, Manulife, TuGo, and others
  • Purchase a new policy before your current policy expires: If you want to switch insurers or adjust your coverage amount, deductible, or benefits, you can purchase a new policy that starts immediately after your current policy ends. Continuous coverage may help avoid waiting periods; however, the exact conditions may vary from insurer to insurer
  • Purchase a new policy after your coverage has expired: If your policy has already expired or lapsed, the only way to regain coverage is through a new policy application. Any gap in coverage remains uninsured, and additional eligibility requirements may apply

What are the common reasons travellers extend their visitor insurance in Canada?

Travellers primarily extend their visitor insurance in Canada because they are staying longer than planned and need continuous protection against high emergency medical costs.

Here are the main reasons non-residents seek extensions to their visitor insurance policies in Canada:

  • Family commitments: Many visitors stay longer to help care for grandchildren, support family members, or attend important family events
  • Flight cancellations or travel disruptions: Airline delays, border issues, or schedule changes may require visitors to remain in Canada longer than anticipated
  • Immigration or visa processing delays: Applicants awaiting work permits or permanent residence decisions often extend their stay and insurance coverage
  • Health-related travel delays: A medical condition or a physician’s recommendation may make it necessary to postpone travel home
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Which companies offer policy extensions for visitor insurance coverage in Canada?

Some of the top visitor insurance companies in Canada that let you extend your coverage include 21st Century, TuGo, GMS, and a few other insurers. Please note that for extension, the request must be submitted before expiry and is subject to insurer approval, eligibility requirements, health status, and claims history.

In the table below, we have listed the companies offering extensions and their limits:

Insurer Maximum coverage period Extension type
Secure Travel 365 days Extend existing policy
GMS 365 days  Extend existing policy
TuGo 730 days  Extend existing policy
21st Century 365 or 730 days A new policy may be required
Destination Canada 365 days Extend existing policy
Manulife 365 days Extend existing policy

Mistakes when extending visitor insurance to Canada

Extending a visitor insurance to Canada policy is usually simple, but a few common mistakes can make the process complex. Here are the things you need to avoid when extending your visitor insurance to Canada:

  • Letting the policy lapse before requesting an extension: Once coverage expires, insurers generally do not allow extensions, and any period without coverage will remain uninsured
  • Assuming every policy can be extended: Some insurers may require you to purchase a new policy instead of extending the existing one, which can reset pre-existing condition stability requirements, waiting periods, and other eligibility rules 
  • Ignoring the impact of a claim: Some insurers may review your visitor insurance claims history when assessing an extension request, which could affect your eligibility for continued coverage
  • Assuming a new medical condition will be covered: Policy extensions are usually based on the health information provided when the policy was first purchased. Conditions that develop during your stay are often excluded
  • Switching insurers without reviewing the new policy terms: A switch is typically treated as a new policy purchase, which may result in waiting periods and pre-existing condition stability requirements

Are there any fees if I extend my visitor insurance in Canada?

Yes, extending your coverage may cost extra, with premiums varying based on the requested extension duration, your age, the coverage amount, and the deductible terms. 

Here are the factors affecting the cost of visitor insurance extension:

  • Duration of extension: Longer extensions generally result in higher premiums
  • Age: If you move into a higher age band before the extension takes effect, your premium may increase
  • Coverage amount: Opting for a higher coverage limit will also increase the cost
  • Deductibles: For policy extensions, your existing deductible typically remains unchanged. If you replace the policy with a new one, you may be able to select a different deductible. In this case, the premium will increase or decrease depending on the deductible you choose
  • Health status: Any changes or new medical conditions since the original policy can affect the premium
Learn more about the cheapest visitor insurance companies in Canada

Will I get a refund if I go home early or cancel my extension?

Yes, in many cases you can receive a refund for unused coverage days, but it depends on when you cancel and whether you have made a claim.

  • Before coverage starts: If you cancel the extension before its effective date, most insurers will provide a full refund (minus the admin fee), because the coverage period has not yet begun
  • After coverage starts: If you leave Canada earlier than planned, many insurers offer a pro-rated refund for the unused portion of your policy. However, this is usually only available if no claims have been submitted under the policy

The refund is also applicable based on these rules:

  • Proof of departure is required: Insurers typically ask for documentation showing that you left Canada, such as a boarding pass, flight itinerary, or other departure confirmation, before initiating the refund
  • Administrative fees may apply: Some insurers deduct a cancellation or administration fee, typically ranging from $20-$50

Can I get an automatic extension on my visitor insurance to Canada?

Yes, your coverage might automatically extend in situations like flight delays, hospitalization, or any other unforeseen circumstances. But most insurers have limits on extensions. For example, 21st Century extends coverage for up to 72 hours for common-carrier delays and during a covered hospitalization, subject to policy terms and maximum limits.

Here’s when your policy may extend automatically:

  • Hospitalization: If a family member or a travelling companion is hospitalized, coverage is typically automatically extended for 5 days to cover medical expenses related to the hospitalization
  • Delay of common carrier services: If your return is delayed due to circumstances beyond your control, such as flight delays, your coverage may automatically extend. The extension duration varies from one insurance provider to another
  • Accidental injury or illness: If an accidental injury or illness prevents you from travelling as planned, your insurance might automatically extend to cover the duration of your recovery (exact duration varies from insurer to insurer)

Can Super Visa insurance be extended?

Yes, Super Visa insurance can often be extended if your current policy is still active and the insurer allows extensions. To remain compliant with IRCC requirements, the extended policy must continue to meet the minimum $100,000 coverage requirements applicable to Super Visa holders. If you switch insurers instead of extending the existing policy, ensure there is no gap in coverage, as the new insurer may treat it as a new application with different eligibility conditions.

Extend your visitor coverage the right way

If you find yourself confused and not sure how to extend the visitor insurance coverage, contact PolicyAdvisor now! Our team of expert insurance advisors would be happy to go over the unique needs of your trip and give you personalized advice to extend the policy or even help with the best visitor insurance policy.

Looking for the best visitor insurance to Canada?

Give us a call at 1-888-601-9980 or book some time with our licensed experts.

Frequently Asked Questions

What information do I need to provide to request an extension?

For your travel insurance extension in Canada, typically, you will need to provide your policy number, the reason for the extension, and any updates regarding your health status.

What happens if I have a pre-existing condition when I request an extension?

If you have developed new symptoms or received treatment during your original policy period, these may be classified as pre-existing conditions, which could affect your eligibility for an extension.

Will my deductible reset if I extend my policy?

The deductible may reset or carry over, depending on the specific terms of your insurance provider. You must clarify this with your insurer when requesting a travel insurance extension.

What are the benefits of extending my visitor insurance to Canada coverage?

Extending your visitor medical insurance ensures continued protection against unforeseen medical emergencies without a coverage gap. It helps avoid the need for a new medical assessment and maintains any pre-existing condition coverage from the original policy, depending on the insurer’s terms.

Can I extend my visitor insurance policy online, or do I need to contact the insurer?

Most insurers allow policy extensions to be requested either online through their customer portal or by contacting their customer service directly. However, you should always check your policy documents for the exact process.

What’s the difference between travel insurance extension in Canada and buying a new policy?

Travel insurance extension Canada maintains your existing policy terms and conditions, while a new policy may have different coverage limits, deductibles, or exclusions. Extensions are often more convenient and cost-effective for short-term stays.

When should I consider a new visitor medical insurance instead of an extension?

Consider a new visitor medical insurance policy if your health status has changed, you need different coverage limits, or your current policy has restrictions that a new policy wouldn’t have. Extending a visitor insurance policy typically does not allow you to get coverage for pre-existing conditions. 

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Do you need visitor medical insurance for Canada? Guide for tourists, family, students, and workers

Canada offers world-class public health care, but that coverage does not extend to visitors, tourists, or newcomers waiting for their provincial plans to begin. Without private medical insurance for visitors to Canada, an unexpected illness can result in thousands of dollars in out-of-pocket expenses.

Medical insurance for visitors in Canada: At a glance

Visitor Type Legally required? Recommended coverage Key feature to look For
Tourists No $100,000 – $250,000 Adventure sports, flight evacuation, trip interruption
Visiting Family No $100,000 – $250,000 Long-stay extensions, multiple entries, return-home benefits
Parents (Super Visa) Yes Min. $100,000 (1 Year) Stable pre-existing condition coverage
International Students Varies by province $100,000 – $500,000 Mental health & trip-break allowance
Workers / immigrants No $100,000 – $500,000 Prorated refunds upon public plan start

Note: This is illustrative. Contact our advisors for a plan that suits your needs.

Do I need medical insurance as a tourist visiting Canada?

Yes, medical insurance is highly recommended for tourists visiting Canada since the publicly funded health care system generally does not cover tourists. This means you may be responsible for the full cost of any medical treatment you receive for emergencies that arise during your trip.

You should consider medical insurance as a tourist if you are planning to:

  • Participate in high-risk activities: Adventure activities and outdoor sports like skiing, snowboarding, hiking, or sightseeing can elevate the risk of injuries, requiring emergency treatment 
  • Visit remote destinations: Hiking or visiting places like Banff or Jasper can lead to higher costs for transportation and other services during a medical emergency
  • Take side trips to the U.S.: Some medical insurance policies can provide continuous coverage across multiple destinations or even countries during your trip 
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Do I need medical insurance if I’m visiting family in Canada? 

If you’re travelling to Canada to visit family or friends, it is recommended that you get medical insurance. Many family visitors assume they can rely on their relatives for support during an emergency. However, family members cannot extend their provincial health cards to you, creating a financial burden during emergencies.

Consider the following if you are looking for an emergency medical insurance plan:

  • Duration flexibility: Family visits often get extended. Choosing a policy that allows an extension before expiry ensures you remain covered seamlessly
  • Multiple entries: Some visitors make repeated trips during the year. A multiple-entry plan may be more cost-effective and allow you to remain covered throughout
  • Return-home benefits: Look for a plan that includes emergency return-home transportation if a family emergency occurs abroad.

Do I need medical insurance for parents and grandparents visiting Canada?

Yes. Medical insurance is mandatory for Super Visa approval. If the insurance requirements are not met, the application can be refused. A Super Visa requires visitors to have insurance with a minimum of $100,000 for one year. These requirements ensure visitors have sufficient protection for emergency medical expenses during their time in Canada.

Since many Super Visa applicants are older travellers, coverage for stable pre-existing conditions is an important factor when choosing a policy. Many insurers like Manulife, Travelance, and Allianz have a strict stability period for pre-existing conditions when applying for a Super Visa.

If your parents or grandparents are applying for a Super Visa, here are the medical insurance requirements for them:

  • Coverage amount: Minimum of $100,000 in emergency medical coverage 
  • Policy duration: Must be valid for at least one year from the date of entry to Canada 
  • Coverage inclusion: Must include coverage for health care, hospitalization, and repatriation
  • Purchase from: Can be purchased from a Canadian insurer or an eligible foreign insurer approved by the Office of the Superintendent of Financial Institutions (OSFI) 

Do international students need medical insurance in Canada?

Yes, international students generally need medical insurance while studying in Canada. However, the type of coverage available depends on the province, territory, and educational institution where they are enrolled. Some provinces offer health insurance plans to students enrolled in affiliated institutions, which are included in the overall tuition, while others require them to obtain coverage through a university-sponsored health plan or a private insurer such as Manulife or Allianz.

Here’s a quick glance at the medical insurance coverage and eligibility for students in some provinces of Canada:

Province Public Health Coverage Available for International Students? Eligibility
Ontario No International students are generally not eligible for the Ontario Health Insurance Plan (OHIP) and typically require a private plan
Alberta Yes Students with a study permit valid for 12 months or longer. 
British Columbia Yes Students staying in B.C. for more than 6 months are eligible. But there is a mandatory 3-month waiting period
Manitoba Yes (through a student plan) International students are automatically enrolled in the Manitoba International Student Health Plan (MISHP).

As an international student, consider the following:

  • Access extended health services: Student health care needs often extend beyond emergency treatment, requiring support for dental emergencies, prescription drugs, and mental health counselling that might not always be present in provincial coverage
  • Travel home during school breaks: If you plan to travel home or outside Canada during semester breaks, check whether your coverage offers support for eligible side trips or trip breaks. This ensures your coverage remains valid without needing to buy a new policy
  • Participate in sports, campus activities, or student travel: Active lifestyles can increase the risk of injuries and medical claims. Consider medical insurance if your institution does not offer one 
  • Waiting periods: Even in provinces that offer public health care to students, coverage may not begin immediately. A private medical insurance plan can cover that temporary gap 
  • Mandatory school plans: Many institutions automatically enrol international students in a health insurance plan and include the premium in tuition. In some cases, you can only opt out if you provide proof of alternative private coverage

Do work permit holders and immigrants awaiting coverage need medical insurance in Canada?

Yes, work permit holders and new immigrants should consider medical insurance while waiting for provincial health coverage to begin. Depending on the province, newcomers and workers may face a waiting period of up to three months before becoming eligible for provincial health coverage.

Here’s a quick glance at the waiting period in some of the provinces:

Province Waiting Period Before Provincial Health Coverage Begins
Alberta No waiting period. Coverage begins on the date you establish residency in Alberta.
British Columbia Up to 3 months. The waiting period is the remainder of your arrival month plus two full calendar months.
Manitoba Three-month waiting period
Ontario No waiting period. Coverage begins as soon as you establish residency and meet OHIP eligibility requirements.

Consider the following when you are looking for medical insurance as a work permit holder in Canada:

  • Provincial waiting periods: British Columbia imposes a waiting period before newcomers become eligible for public health care. A private medical insurance bridges this gap and covers medical emergencies during this period
  • Newcomer insurance plans: Many insurers like Manulife and Desjardins offer specialized newcomer insurance policies designed for recent arrivals to Canada. These plans can provide temporary protection until you qualify for provincial health care.
  • Employer benefit waiting periods: If you are starting a new job, the workplace health benefits may not begin immediately. A temporary medical insurance plan covers you during this period
  • Prorated refund options: Some newcomer policies by insurers like Manulife and TuGo allow you to cancel coverage and receive a prorated refund once your provincial health insurance becomes active. This helps you avoid paying for overlapping coverage

How much does medical insurance for visitors cost in Canada?

The cost of medical insurance for visitors in Canada can range from around $69 per month to $512.46 per month. The cost of a policy depends on age, coverage amount, trip duration, and health status. Additionally, premiums increase significantly for those with pre-existing conditions or for older applicants.

Sample medical insurance cost for visitors to Canada (2026)

Visitor’s age Premium without pre-existing condition coverage Premium with stable pre-existing condition coverage
25 years $69.00/month $92.70/month
35 years $82.50/month $100.20/month
45 years $100.50/month $115.50/month
55 years $107.40/month $129.60/month
65 years $116.10/month $168.60/month
75 years $240.00/month $328.80/month
85 years $324.00/month $512.46/month

*Premium for $100,000 in coverage under a visitor to Canada insurance plan for 30 days

How much does Visitor Insurance cost?

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What to look for when getting health insurance for visitors to Canada?

Before purchasing visitor medical insurance, it’s important to understand that the right coverage depends on your reason for coming to Canada. While emergency medical protection is essential for everyone, certain benefits become more important depending on the length of your stay, your age, your health profile, and the activities you plan to participate in.

Here is a quick overview of coverage options you should consider when getting your medical insurance as a visitor to Canada:

Visitor type Coverage priorities Why it matters
Tourists
  • Adventure sports coverage
  • Medical evacuation
  • Trip interruption benefits
  •  Coverage for trips outside Canada
  • 24/7 travel assistance
Tourists are more likely to participate in activities, visit remote destinations, and move frequently between locations during their trip.
Visitors staying with family
  • Long-stay coverage
  • Side-trip coverage
  • Policy extensions
  • Multiple-entry coverage
  • Return-home benefits
Family visitors often stay for several months and may extend or modify their travel plans based on family needs.
Parents and grandparents (Super Visa)
  • Pre-existing condition coverage
  • Higher age eligibility
  • Emergency transportation
  • Super Visa-compliant coverage
  • Monthly payment options
Older travellers typically stay longer, may have existing health concerns, and must meet Super Visa insurance requirements.
International students
  • Mental health services
  • Prescription drug coverage
  • Specialist consultations
  • Emergency dental coverage
  • School-break protection
Students often require ongoing health care support throughout the academic year rather than only emergency medical treatment.
Work permit holders and newcomers
  • Waiting-period coverage
  • Follow-up medical visits
  • Refunds when provincial coverage starts
  • Family coverage options
  • Employer benefit gap coverage
Newcomers need temporary protection while transitioning into Canada’s health care system and waiting for provincial eligibility.

Visitor insurance can be affordable!

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What are the common mistakes to avoid when getting health insurance for visitors to Canada?

Many individuals make mistakes like underestimating their coverage needs or overlooking policy exclusions that can affect their coverage or even result in claim denials during a medical emergency. Take a look at some of the common mistakes to avoid while purchasing  medical insurance for visitors in Canada

  • Underestimating coverage needs: Choosing a plan with insufficient coverage limits may expose you to high out-of-pocket expenses. To be on the safer side, opt for plans with a minimum coverage of $100,000 
  • Overlooking policy exclusions: Individuals should carefully read through their insurance policies to be aware of any exclusions, such as routine checkups, preventive care, and maternity care, mentioned in the policy
  • Not considering the trip duration: Selecting a policy that doesn’t match the exact length of your stay can leave you unprotected if your trip extends beyond the coverage period. Make sure your policy has room for coverage extensions
  • Ensuring your family is covered: If you’re travelling with family, make sure you get medical insurance for your children who might be travelling with you
  • Hiding your medical history: Failing to declare an existing health condition during the application process will void your entire policy when the insurer investigates your medical records during a claim.
  • Buying after you arrive: Many insurers impose a waiting period of 48 hours to seven days for sickness-related claims if you buy the policy after landing in Canada. It is recommended that you purchase your policy before you fly to enjoy immediate coverage
Learn more about the cheapest visitor insurance companies in Canada

How to choose the best travel medical insurance for visitors in Canada?

Choosing the best travel medical insurance for visitors in Canada starts with understanding your specific requirements. PolicyAdvisor’s licensed insurance advisors can help you compare plans from leading medical insurance providers and find coverage that best fits your needs. Our advisors can explain policies, review eligibility requirements, and help you determine the right coverage amount.

Whether you’re visiting family, travelling as a tourist, studying in Canada, applying for a Super Visa, or waiting for provincial health coverage to begin, our team can help you understand each policy’s benefits, limitations, exclusions, and overall value so you can choose a plan that suits your needs.

Need additional help?

Give us a call at 1-888-601-9980 or book some time with our licensed experts.

Frequently asked questions

Can visitors receive medical treatment in Canada without insurance?

Yes. Visitors can access medical treatment in Canada, including emergency care, but they are generally responsible for paying the full cost of services if they do not have private medical insurance.

How much medical insurance coverage do visitors need in Canada? 

The amount of emergency medical insurance to visit Canada depends on factors such as age, length of stay, and health status. Many visitors choose at least $100,000 in coverage, while parents, grandparents, and Super Visa applicants often opt for higher limits.

Does visitor medical insurance cover pre-existing conditions?

Some plans may cover stable pre-existing medical conditions if specific eligibility requirements are met. Coverage varies by insurer, policy type, and the traveller’s medical history.

Can I buy medical insurance after arriving in Canada?

Yes, many insurers allow visitors to purchase coverage after arriving in Canada. However, waiting periods may apply before coverage becomes effective, especially for sickness-related claims. Additionally, pre-existing conditions and symptoms before the effective date are typically excluded.

What happens if I have a medical emergency without insurance in Canada?

You will still receive emergency medical treatment, but you may be responsible for paying all health care costs yourself, including hospital fees, physician charges, diagnostic tests, and ambulance services.

Does visitor medical insurance cover ambulance services?

Most comprehensive visitor medical insurance plans include coverage for medically necessary ground or air ambulance services related to a covered emergency.

Can I use medical insurance while waiting for provincial health coverage?

Yes. Many newcomers, work permit holders, and returning Canadians purchase temporary medical insurance to help cover emergency health care expenses until their provincial or government health insurance plan (GHIP) becomes active.

Can I extend my policy if my stay is prolonged due to flight changes or personal reasons?

Some plans like Manulife and Travelance offer automatic extension in situations where your flight is cancelled or changed, or you incur medical emergencies on your policy expiry date. Refer to the policy wording for exact provisions for extension.

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Is Visitor Insurance for Canada Refundable? Refund Rules, Eligibility & Deadlines

Visitor to Canada insurance is generally refundable. Whether you get all of your money back or a portion of it depends entirely on your timeline and whether you have used the policy.

1. Full Refund: Granted if you cancel within the 10-day free-look period or if your Canadian visa is officially denied.

2. Partial Refund: Available if you return home early or get provincial coverage, provided zero claims have been made.

3. Non-Refundable: Once any medical claim is filed, the policy generally cannot be refunded. 

However, the exact rules vary by insurer, so always check your policy wording.

How much does Visitor Insurance cost?

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When is visitor insurance refundable?

Visitor to Canada insurance is refundable, but only under certain conditions and time limits.

1. Free look cancellation

Most Canadian travel insurance policies come with a standard 10 day free-look period starting from the exact date of purchase, not the date of travel. 

This window is designed to give you time to read through the policy wording and ensure the coverage limits, deductibles, and pre-existing condition clauses meet your specific needs.  

  • Refund amount: 100% full refund of the premium. There are zero administrative fees.
  • Eligibility: To qualify, you must request the cancellation within the free look period.
  • How to claim: Simply notify your insurance provider within the 10 day window.

2. Official visa denials

This is especially useful for Super Visa applicants. Visa refusals are a common reason for cancellation. Insurers understand this and offer complete financial protection.  

  • Refund amount: 100% full premium refund for super visa denials. Most insurers waive all administrative fees, though you must confirm this in your specific policy.
  • Eligibility: The cancellation must ideally be requested before the policy’s effective start date.
  • How to claim: You cannot simply tell the insurer your visa was denied; you must provide the official, formal refusal letter issued by Immigration, Refugees and Citizenship Canada (IRCC).

3. Trip cancellation before arrival

Sometimes travel plans change due to circumstances like flight cancellations, family emergencies, sudden health issues that prevent travel, or simply a change of mind. If your plans change and you cancel the trip before the start date, you can get a refund. 

  • Refund amount: Full refund of the premium. However, if you are cancelling after the 10 day free-look period has expired, but before your travel date, some insurers may deduct a small administrative fee (usually around $25).
  • Eligibility: The request must be received by the insurance company prior to the effective start date of the policy. Once the effective date passes, the policy is considered active, and full refund eligibility is lost.
  • How to claim: A written request is usually sufficient for voluntary cancellations before arrival. If a medical emergency prevented you from traveling, providing a doctor’s note may help waive any administrative fees, depending on the provider.

4. Early return

If you arrive in Canada but decide to return to your home country early, you are not required to pay for insurance you are no longer using. You can cancel the active policy and receive a partial (pro-rata) refund.  

  • Refund amount: A pro-rata calculation based strictly on the exact number of unused days remaining on your policy, minus an administrative processing fee.
  • Eligibility: You are eligible for an early return refund if absolutely zero claims have been made on the policy (for most companies). If you made any medical claim during your stay, no matter how small the dollar amount, the remainder of your policy can become non-refundable. 
  • How to claim: Insurers require proof that you have left Canada. You must submit a copy of your return boarding pass, electronic flight itinerary, and a photo of the physical exit/entry stamps in your passport.

5. Coverage under government plans

If your immigration status changes during your stay, such as receiving Permanent Residency (PR) or a qualifying work permit, you may become eligible for a Canadian provincial health insurance plan. Once your government coverage kicks in, you no longer need private medical emergency insurance.

  • Refund Amount: A pro-rata refund for the unused days remaining on the policy, minus the standard administrative fee.
  • Eligibility: Exactly like the early return scenario, you can only claim this pro-rata refund if you have not made a single medical claim during your time on the private policy.
  • How to claim: You can provide official evidence of your transition to the public health system. This requires a copy of your new provincial health card or the official confirmation of enrollment/eligibility letter from the provincial health ministry. Any eligible refund is generally calculated from the exact date your government coverage becomes active.

General rules for all refunds 

  1. Processing times: Once all required documentation is submitted and approved, expect the refund process to take between 7 to 15 business days (sometimes up to 30 days during peak seasons).
  2. Payout method: Refunds are almost exclusively issued back to the original method of payment (e.g., the same credit card used to purchase the policy).
  3. After a claim or policy expiry: Once you have submitted a claim, refunds are typically void. Also, after the policy’s coverage period has ended, no refund is possible.

How do refund policies differ across visitor insurance companies in Canada?

While most travel insurers in Canada would offer refunds for the above mentioned scenarios, the specific conditions, deadlines, and administrative fees are not the same across companies. 

The table below compares the refund rules of some of Canada’s leading visitor insurance providers.

Provider Free look cancellation Official visa denials (with IRCC proof) Trip cancellation before arrival Early return Coverage under government plans
Manulife 10 days from purchase; full refund if not departed and no claims in progress. Full refund. Written request + IRCC denial letter required Written request with proof of non-arrival; no separate change-of-mind schedule outside the 10-day window Refund of unused days (min $25) if you return home before scheduled return date Refund of unused days (min $25) when you obtain Canadian provincial/territorial government health coverage
21st Century No 10-day free-look period Full refund if coverage hasn’t started. Written request + proof of denial within 30 days $250 processing fee if policy was issued to satisfy visa requirements; may require proof no visa application is still pending Refund of unused premium with proof you left Canada/ $25 min premium + $25 processing fee, prorated Not specified by the company
Travelance 10-day free look period; full refund of premium before period of coverage No fee. Evidence of travel-visa denial required. Refund request within 30 days $250 fee if cancelling before leaving home country for a reason other than visa denial/ineligibility $50 fee for early return home before expiry. ($250 fee if cancelling but staying in Canada.) No refund once a claim is submitted $50 fee if becoming insured under a Canadian federal/provincial/territorial health plan
Destination Canada No 10-day free look period Full refund considered when entire trip canceled prior to effective date due to visa denial $150 fee on a 1-year consecutive policy cancelled before effective date with no visa-refusal proof Partial refund if you return to your country of origin early; calculated from date request is received, $25 admin fee + $25 min refund $25 admin fee + $25 min refund; no refund if claim incurred/paid/pending
TuGo 10-day full refund period; full refund within 10 days of application, no travel taken Full refund due to visa denial before effective date; refund less administration fee after. Request within 90 days of expiry $250 cancellation fee, no travel taken Partial refund (less admin fee) from date of early departure home or cancellation-request date; within 90 days of expiry, proof required Refund from date you become eligible/covered under a provincial/territorial government health plan; within 90 days of eligibility
Secure Travel (RIMI) Cancel within 10 days of purchase for full refund, before effective date Full premium refunded less administration fee before effective date. CIC proof required Cancellations before effective date refundable less an administration fee Pro-rata refund if you must return to your country of origin before the scheduled return date; written request within 60 days Pro-rata refund if you become eligible/covered under a government health plan during coverage; within 60 days of eligibility
MSH International No 10-day free-look period Full refund with satisfactory proof; request within 60 days of denial date) For visitor visa under late-arrival/general cancellation: pro-rata refund less $25 admin fee $250 cancellation fee if satisfactory proof of Super Visa denial is not provided Pro-rata refund of unused portion. $25 administration fee on all partial refunds $25 admin fee on partial refunds; no refund if claim paid/pending; none issued under $20
GMS 10-day free look period; refunded if returned within 10 days after you receive the policy contract Full refund with proof of declined visa application (any visa type), admin fee deducted. Visa decline letter required Partial refund (with admin fee) when request received after effective date and no travel taken Partial refund (with admin fee) when returning to country of origin. Calculated from departure date Partial refund (with admin fee) when becoming eligible under a government health plan. No refund if claim reported/requested after expiry
Allianz 10 days free look period from purchase. Full refund of premium if not departed and no claim event General premium refund provisions but refund fee may apply Refund payable from date Allianz receives the request, refund fee may apply Partial refund if you return to country of origin early; refund fee may apply Refund if you become insured under a Canadian provincial plan; refund fee apply; amounts under $20 not issued; no refund if claim made

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Can I cancel a monthly insurance plan and get a refund?

Yes, you can cancel a monthly insurance plan (commonly used for Super Visa insurance), but your refund eligibility depends on the insurer’s cancellation terms. If you return home early without filing any medical claims, you may be eligible for a refund of the unused premium and future monthly payments may stop. If a medical claim has been paid, refunds are generally not available.

Some monthly-payment Super Visa policies are annual contracts financed through monthly installments, in which case the insurer may require payment of the remaining annual premium after a claim. Others may have different cancellation terms. The exact rules vary by insurer and policy contract.

Can I get a refund on my visitor medical insurance if I’m pregnant and can’t travel?

Yes. If your physician advises against traveling due to pregnancy complications or health risks, this is treated as a trip cancellation before arrival. As long as the cancellation request is submitted before the policy’s effective start date, you may receive a full refund of your premium. 

Providing a formal doctor’s note along with your cancellation form will ensure a smooth process and typically helps your insurer waive any standard administrative fees. 

What happens to my refund if I decide to withdraw my visa application voluntarily?

Unlike an official visa denial by the IRCC, which automatically qualifies you for a 100% penalty-free refund, voluntarily withdrawing your application is treated differently by insurers. 

If you withdraw your application after your policy’s 10 day free-look window has passed, several companies may charge you a higher admin fee (often between $200 and $250) to cover administrative, underwriting, and processing costs or deny the refund entirely. Always check the specific wording of your plan regarding voluntary withdrawals before canceling.

Can I get a refund if I made a claim but have months of insurance left?

In most cases, you won’t get a refund even if a minor claim is made. However, certain companies offer rare exceptions. For example, under Manulife’s Visitor to Canada plans, you can actually request a partial refund even with claim activity, though it comes with heavy fees:

  • If a claim is withdrawn: You can get a refund for your unused days, minus a $300 file handling fee per claim.
  • If a claim is officially denied: You can request a refund for the remaining days, minus a $500 file handling fee per claim.
  • If a claim was already paid: The total dollar amount paid out by the insurer is subtracted from your remaining pro-rata refund balance.

What happens to the refund if the insured person passes away?

If the insured individual passes away during their stay in Canada, the policy is immediately terminated. The estate executor or family can claim a pro-rata refund for the remaining unused days of the policy. 

To process this, insurers will require a completed claim form from the executor, a copy of the death certificate, and occasionally a coroner’s or police report depending on the circumstances. Like early returns, the refund is typically calculated from the date of passing, provided no prior medical claims were paid out. 

Can I get a refund for the days I spend visiting the United States during my trip?

No, you cannot get a partial refund for temporary side trips outside of Canada. Many companies (like Allianz, TuGo, and Destination Canada) will actually keep your emergency medical coverage active while you take brief vacations to the U.S. or Mexico, provided the majority of your trip is spent in Canada. 

Because your coverage remains live and protects you across borders during these side trips, insurers will not “pause” your policy or refund you for the specific days you were physically outside of Canadian borders. 

How to claim your visitor to Canada insurance refund: Steps & documentation

  1. Check your policy: Review your cancellation or refund terms. Note any deadlines as most providers give you a strict window of 30 to 60 days from the date of the visa refusal or your flight home to formally submit your refund request and provide your proof.
  2. Prepare documentation: Commonly required documents include:
  • Visa denial letter: If your visa was refused, scan or copy the official refusal letter from IRCC or the consulate.
  • Proof of trip cancellation or change: If you cancelled your trip for other reasons, provide evidence (airline/travel agency cancellation confirmation, etc.).
  • Proof of departure: If you left Canada early, include boarding passes, flight tickets or airline itinerary, or passport exit stamp showing the date you left.
  • GHIP confirmation: If you became eligible for government health coverage, provide the enrollment confirmation or coverage start date.
  1. Submit a written request: Contact the insurer or your broker in writing (email is usually fine). State clearly that you wish to cancel your visitor insurance and request a refund. Include your policy number, the reason for cancellation, and attach the relevant documents. 
  2. Receive your refund: If approved, the refund will be credited to your credit card or original payment method. You should get a notice of approval first. If the insurer rejects your request, you can ask for an explanation and review your policy wording.

Can a visitor insurance refund request be rejected?

Yes, refund requests for visitors to Canada insurance can be rejected in certain cases such as active claims, expiration of free-look period or other invalid reasons for cancellations. Here are some situations where a visitor health insurance refund might be denied:

  • Claims filed: The moment you file a claim, whether for a $20,000 hospital stay or a $50 prescription, your policy becomes non-refundable for most companies. You forfeit any pro-rata refund for your unused days when you return home early.
  • After free-look period: Insurers treat this as a voluntary cancellation, which often results in the insurer charging a higher admin fee (commonly between $200 and $250) or denying the refund altogether.
  • Missing the submission deadline: Once you depart Canada early or receive a visa denial, you should submit your formal cancellation request and supporting documents within 30 to 60 days (depending on your specific provider), else your right to a refund is forfeited. 
  • Installment and processing fees: If you purchased a Super Visa policy on a monthly installment plan, insurers usually charge a monthly installment fee ($10 to $15 per month) or an upfront processing fee. Even if your visa is denied and your core premium is refunded in full, these fees are typically non-refundable.  
  • Temporary trips outside of Canada: If you take a two-week vacation to the United States or travel back to your home country temporarily with the intention of returning to Canada, your policy must remain active. You cannot request a pro-rata refund for the temporary days you spent outside Canadian borders.

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If you’re looking for the best visitor insurance in Canada and not sure where to start, contact us now! Our team of expert insurance advisors would be happy to go over the unique needs of your trip and help you find a policy, both affordable and comprehensive. Schedule a call or start comparing customized quotes right away by clicking the button below.

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Frequently Asked Questions

Can I get a refund if my Canadian visitor visa is denied?

Most visitor insurance providers offer a full refund if your visa application is denied before coverage begins. You will usually need to submit an official visa refusal letter within the insurer’s specified deadline.

Can I cancel visitor insurance after arriving in Canada?

Yes, some insurers allow you to cancel your policy after arrival if you return home early or become eligible for a government health insurance plan. However, refunds are generally available only if no claims have been made.

Is visitor insurance refundable if I have already made a claim?

In most cases, no. Once a claim has been submitted, paid, or is under review, the policy becomes non-refundable. Some insurers may allow claim withdrawal, subject to fees and conditions.

What documents are required to request a visitor insurance refund?

Commonly required documents include a visa refusal letter, proof of trip cancellation, boarding passes, flight itineraries, proof of early return, or documentation showing eligibility for government health coverage.

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How to file a visitor insurance claim: A step-by-step guide

A visitor insurance claim is a request for benefits under your policy. Depending on the situation, your insurer may pay the healthcare provider directly or reimburse you for eligible expenses you’ve already paid. If you need medical treatment while visiting Canada, contact your insurer or emergency assistance provider as soon as possible, keep copies of all medical records and receipts, and follow the claims process outlined in your policy. Submitting a completed claim form with supporting documents within the required timeframe improves the chances of a successful claim.

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What should you do before filing a visitor insurance claim?

Filing a visitor health insurance claim can be smooth if you are well-prepared. Before you even begin, it is important to understand your policy’s terms, coverage limits, and required documentation. Here’s a quick visitor insurance claim checklist:

  • Review your coverage and exclusions: Review your visitor insurance policy’s exclusions, deductibles, coverage limits, and eligibility requirements to understand what expenses may be covered. This can help you avoid unexpected out-of-pocket costs if certain treatments or conditions are not covered
  • Check the claim submission deadline: All insurers require claims to be reported and submitted within a specified timeframe. Filing after the deadline may result in a denied claim, even if the expense would otherwise be covered
  • Direct billing vs. reimbursement: Determine whether your insurer can arrange direct billing with the healthcare provider or whether you will need to pay for treatment upfront and submit supporting documents for reimbursement
  • Emergency assistance contact: You must have the insurer’s emergency contact details handy in case you need emergency medical assistance or claims support
  • Gather all required claim documents: Collect all necessary documents before starting your claim process. This includes medical reports, itemized bills, receipts, proof of payment, and copies of your passport or visa. Additional documentation may be required depending on the insurer and the nature of the claim

Direct billing vs. reimbursement claims in visitor insurance

When you receive emergency medical treatment in Canada, your visitor insurance may pay for the cost in one of two ways: direct billing or reimbursement (pay-and-claim). 

  • Direct billing: In a direct billing claim process, the insurer pays the hospital, clinic, or health care provider directly for eligible covered expenses. This is commonly used for expensive medical emergencies, such as hospital admissions, surgeries, or emergency transportation, where costs can quickly reach thousands of dollars. Direct billing reduces the financial burden on visitors by eliminating the need to pay large medical bills upfront. Although some providers may still require deposits, deductibles, or payment for non-covered services.
  • Reimbursement claim: Under a reimbursement claim, the visitor pays the medical expense out of pocket and later submits a claim for repayment. This is commonly used when direct billing is unavailable, i.e., when the healthcare provider does not accept direct payment from the insurer, or when the visitor pays for treatment directly

Difference between direct billing and reimbursement claims

Point of difference Direct billing Reimbursement claims
Who pays for treatment first? The insurer pays the hospital or health care provider directly for eligible expenses The visitor pays the medical expense up front and later seeks reimbursement
When is it typically used? More common for costly emergencies, such as hospital stays or surgeries More common for smaller expenses, such as walk-in clinic visits, diagnostic tests, or prescriptions
Will I have to pay out-of-pocket? Usually minimal, except for deductibles, deposits, and non-covered items The visitor is typically responsible for paying the full bill at the time of treatment
How is the claim handled The insurer coordinates payment directly with the provider and reviews the claim The visitor submits a claim form, receipts, and supporting documents for reimbursement
What documents may be required? The provider and insurer generally exchange most billing information directly The visitor must retain and submit all receipts, invoices, and proof of payment
When is the payment made? Payment is often arranged during treatment once coverage is confirmed Reimbursement occurs after all required documents are received and the claim is approved
(typically takes 2 weeks or more)

How to file a visitor insurance claim: Step-by-step process

Filing a visitor medical insurance claim requires a few simple steps, such as notifying the insurer, collecting the required documents, filling out the claim form, and submitting it for approval. Here is a detailed look at the visitor insurance claim process:

If your insurer arranged direct billing: 

  • Call the 24/7 assistance line before treatment whenever possible. In a life-threatening emergency, seek medical care immediately and notify the insurer as soon as reasonably possible afterward.
  • Follow any instructions provided by the insurer or assistance provider regarding treatment facilities whenever possible
  • Present your policy information and identification to the  health care provider
  • Keep copies of all medical records, discharge summaries, and invoices, even if the insurer pays directly
  • Submit any additional forms or documents requested by the insurer
  • Review any remaining balance, deductible, or non-covered expenses you may be responsible for

If you paid for treatment yourself (reimbursement claim):

  • Contact your insurer as soon as possible after the medical emergency
  • Collect all required documents, including bills, medical reports, prescriptions, and proof of payment
  • Complete the claim form with your policy number, expenses, and treatment details
  • Submit the claim and supporting documents before the insurer’s deadline
  • Track the claim status and respond to requests for additional information

What documents do you need to file a visitor to Canada insurance claim?

To file a visitor insurance claim, you need the following documents:

Claim scenario Documents typically required
Hospital stay or emergency room visit Itemized hospital bill, admission and discharge records, physician’s diagnosis, medical reports, completed claim form, and policy number
Walk-in clinic or doctor’s visit Physician’s notes or diagnosis, proof of payment, and a completed claim form
Prescription medication Pharmacy receipt showing the drug name and cost, prescription, and physician’s notes
Ambulance services Ambulance invoice, treatment records, and details of the medical emergency
Diagnostic tests or imaging Laboratory or imaging invoices, test results (if requested), physician referral, and proof of payment
All claim types Completed claim form, policy number, passport or visa copy, and proof of payment (if applicable) 

Note: Documentation requirements vary by insurer and claim type. Additional information may be requested during the claims review process.

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Where can you get a visitor insurance claim form?

You can usually download the latest claim form from your insurer’s website or submit your claim through an online claims portal. Always use the most recent version of the form and review the insurer’s instructions carefully before submitting your claim.

Most insurers allow claims to be submitted through an online portal or downloadable claim form. Use the table below to locate the appropriate visitor insurance claim form for your provider.

How long does a visitor to Canada insurance claim take?

Most visitor insurance claims are processed within 10 to 45 days, although timelines vary by insurer and the complexity of the claim. Claims that are straightforward and have complete documentation, such as itemized bills, medical records, and proof of payment, are processed faster, within 2 to 3 weeks. 

On the other hand, complex claims that require medical investigation or regular coordination with health care providers can take 30-45 days for claim processing. Also, direct billing claims get resolved more quickly, while reimbursement claims often take longer because they require a full review before payment is issued.

What is an Explanation of Benefits (EOB)?

An Explanation of Benefits (EOB) is a document that your insurance provider sends after processing your claim. It details what was covered, the amount paid by the insurer, and any remaining balance you may owe. 

If a claim is denied or partially approved, the EOB will specify the reason for the decision, helping you understand whether you need to provide additional information or appeal the denial. Some insurers may use different names for this EOB document, but it serves the same purpose of explaining how your claim was assessed.

An EOB includes:

  • Health care provider charges: The total amount billed by the hospital, clinic, or health care provider for the treatment received.
  • Eligible amount: The portion of the bill that the insurer considers covered under your policy and its reimbursement limits
  • Deductible: Any amount you had to pay before your insurance coverage applied
  • Insurance payment: The amount the insurer paid directly to the provider or approved for reimbursement.
  • Remaining balance: Any costs that were not covered and must be paid by you
Learn more about health insurance for visitors to Canada

What are the most common reasons for visitor insurance claims being denied?

While some denials occur because a treatment is not covered under the policy, many claims are rejected simply because the insurer’s claims process was not followed correctly.

The most common reasons for visitor insurance claim denials are as follows:

  • Delayed reporting: Most insurers require you to notify the insurer within a specified time, typically 24 to 48 hours. Failing to notify the insurer may result in reduced benefits or a denied claim
  • Missing the claim submission deadline: If you miss the deadline for claim submission, the insurer may deny the claim regardless of whether the medical expense would otherwise be covered
  • Incomplete or missing documentation: Claims often get denied when required documents are missing. Common examples include non-itemized medical bills, missing physician statements, incomplete claim forms, or a lack of proof of payment
  • Non-disclosure or misrepresentation: Providing inaccurate information during the application process can affect your coverage. If a medical condition, travel detail, or other material fact was not disclosed when required, the insurer may deny the claim
  • Lapsed coverage or unpaid premiums: Visitor insurance must be active on the date treatment is received. If the policy has expired, been cancelled, or premiums have not been paid as required, the claim will not be covered
  • Unstable pre-existing conditions and other exclusions: While most insurers provide coverage for stable pre-existing conditions, claims for any unstable condition, or for a medical condition excluded in the policy documents, will be rejected

How to appeal a denied visitor insurance claim?

If your claim is denied, you may have the option to request a review or appeal the decision. Here is what you need to do:

  1. Review the reason for denial in the EOB
  2. Gather additional documentation, such as missing records or clarifications
  3. Submit a formal appeal letter along with supporting evidence
  4. Follow up with the insurer to ensure the appeal is processed
  5. If you disagree with the final decision, escalate as required

Need help filing a visitor insurance claim?

Filing a visitor insurance claim can be overwhelming, but you don’t have to do it alone. We at PolicyAdvisor work with 30+ leading visitor insurance providers in Canada and can guide you through claim requirements, documentation, and next steps. Book a free consultation today and get expert support tailored to your situation. Schedule a call now!

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Frequently asked questions

Are there any specific documents that are often overlooked when filing a visitor insurance claim?

Yes, policyholders often forget to include a doctor’s or physician’s statement when filing a visitor medical claim in Canada. This document is essential as it provides details on the diagnosis and treatment received, helping insurers process the claim efficiently.

Can I file a claim for expenses I paid upfront?

Yes, you can file a claim for expenses you paid out of pocket, as long as they fall within your policy’s coverage limits. This will fall under the reimbursement category, meaning you must submit receipts, invoices, and proof of payment to receive compensation. It is essential to file the claim as soon as possible after incurring the expense and to ensure you include all required documentation to avoid processing delays.

How can I check the status of my claim online?

Most insurance providers offer online claim tracking portals where you can check the status of your claim. To access this service, visit the insurer’s website and log in to your account using your policy number or claim reference number. Some insurers also provide email or SMS updates regarding claim progress. If you cannot find online tracking options, we recommend that you contact customer service for a status update.

Do I need to contact my insurer before seeking medical treatment?

Yes, you need to contact your insurer within the specified time set by the insurer. In a life-threatening emergency, seek medical care immediately and notify your insurer as soon as reasonably possible afterward. Failure to contact the insurer when required may affect how your claim is processed or reimbursed.

Will a visitor insurance claim affect future coverage?

Filing a claim does not usually affect your ability to purchase visitor insurance in the future. However, insurers may review your claims history and medical information when assessing future applications or coverage eligibility.

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Health insurance for visitors to Canada: How healthcare works for visitors

Canada offers high-quality health care, but most visitors are not eligible for provincial health coverage. As a result, they have to pay the full cost of doctor visits, emergency room treatment, ambulance services, and hospitalization out of pocket. Visitor insurance is private emergency medical coverage for non-residents that helps bridge this gap by covering eligible emergency medical costs, allowing them to access healthcare without worrying about significant out-of-pocket bills.

Can visitors use Canada’s healthcare system?

Yes, visitors can use Canada’s healthcare system. This means that visitors can receive medical treatment when needed, but they are usually responsible for paying the full cost unless they have emergency medical insurance. In Canada, the provincial healthcare system is available to Canadian citizens, permanent residents, and eligible temporary residents who meet provincial requirements. For visitors, purchasing visitor insurance is one of the most effective ways to protect themselves against the potentially high cost of medical treatment in Canada.

Read more: Best medical insurance for visitors to Canada

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Where can visitors receive medical treatment in Canada?

Whether you are visiting Canada for a vacation, to spend time with family, or on a longer stay, you can access a variety of healthcare facilities when medical care is needed.

  • Walk-in clinics: Walk-in clinics are suitable for non-emergency medical concerns and typically offer faster access to a doctor than a hospital
  • Urgent care centres: Urgent care centres treat illnesses and injuries that require prompt medical attention but are not life-threatening. Depending on the nature of the medical condition and policy terms, visitor insurance may cover treatment received at urgent care centres if it qualifies as a medical emergency
  • Emergency rooms: Emergency rooms provide immediate treatment for serious illnesses, injuries, and other life-threatening conditions. Visitor insurance is designed to cover eligible emergency medical expenses resulting from sudden and unforeseen illnesses or injuries
  • Ambulance services: Ambulance services provide emergency transportation to the nearest appropriate medical facility when urgent medical care is required. Eligible ambulance charges related to a covered medical emergency may be reimbursed under visitor health insurance policies

How much does healthcare cost for visitors in Canada?

Healthcare costs can vary significantly depending on the province, hospital, and type of treatment received. Even a relatively minor medical emergency can result in hundreds of dollars in unexpected expenses.

For example, a visitor who requires emergency hospitalization may have to pay approximately between $4,000 and $4,500 per day for a hospital stay. Similarly, a single emergency room visit can cost as much as approximately $1,242. The actual amount will depend on the province, healthcare facility, and nature of the treatment received. Given these potentially high medical expenses, it is important to buy visitor insurance before travelling to Canada. 

How much does medical insurance for visitors to Canada cost?

The average cost of visitor insurance starts from approximately $69 per month for $100,000 in emergency medical coverage without pre-existing coverage. The cost is dependent on other factors such as age, trip duration, deductibles, etc.  This shows how paying a relatively affordable insurance premium can provide valuable financial protection against medical bills that could otherwise amount to thousands of dollars following an unexpected illness or injury.

How much does Visitor Insurance cost?

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$100K
$0 Deductible
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$250 Deductible
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What happens if a visitor has a medical emergency in Canada?

If you, as a visitor, experience a medical emergency while visiting Canada, seek immediate medical attention and contact your visitor insurance provider as soon as possible. Most insurers offer 24/7 emergency assistance services that can help coordinate care, confirm coverage, and guide you through the claims process.

With health insurance for visitors to Canada, you should follow these steps in case of a medical emergency:

  • Contact your insurer’s emergency assistance centre within 24 hours of the medical emergency, or as soon as reasonably possible. The assistance team will verify your coverage, coordinate treatment, and help you avoid unnecessary out-of-pocket expenses.
  • Keep your policy number and emergency assistance contact information readily available throughout your trip. You may need these details when seeking treatment or communicating with healthcare providers.
  • Follow your insurer’s instructions regarding treatment and billing arrangements. Depending on the healthcare provider and your policy, eligible expenses may be covered through direct billing, where the insurer pays the provider directly, or reimbursement billing, where you pay first and submit a claim later.
  • Retain all medical records, prescriptions, receipts, invoices, and proof of payment. These documents are required to support a reimbursement claim and help ensure a smoother claims process.

How do you pay for treatment with visitor insurance?

If you have visitor to Canada insurance, the way you pay for treatment will depend on your insurer, healthcare provider, and the nature of the medical emergency. The following are the two ways in which you can pay for the treatment:

  • Pay upfront and claim reimbursement later: You can pay for treatment upfront and submit a claim to your insurer for reimbursement. To ensure a smooth visitor insurance claims process, it is important to keep all medical records, invoices, receipts, and proof of payment
  • Direct billing by the insurer: In this, the eligible medical expenses are paid directly to the hospital, clinic, or health care provider. This can reduce or eliminate the need for large upfront payments during a medical emergency

What healthcare services are covered and not covered under visitor insurance?

Visitor insurance is designed to cover unexpected medical emergencies during your stay in Canada. However, coverage varies by policy, and certain healthcare services may be excluded.

Common inclusions are as listed below:

  • Emergency medical treatment
  • Emergency room visits
  • Emergency diagnostic tests, such as X-rays and laboratory tests
  • Prescription medications required for a covered emergency
  • Ambulance services
  • Emergency medical evacuation or repatriation

Common exclusions are as follows:

  • Routine medical checkups
  • Preventive healthcare
  • Cosmetic procedures
  • Elective treatments
  • Dental care unrelated to an accident
  • Experimental treatments
Read more on exclusions in visitor insurance policy

What coverage amount should visitors choose for healthcare expenses in Canada?

While the right coverage amount depends on factors such as age, health condition, trip duration, and budget, our advisors recommend choosing at least $100,000 in coverage to protect against unexpected medical emergencies. 

Here is a table illustrating the recommended coverage amount for different visitor profiles:

Visitor profile Recommended coverage amount
Young, healthy visitors $100,000
Parents and grandparents $100,000–$300,000
Super Visa applicants Minimum $100,000
Seniors with pre-existing conditions $500,000+

Do visitor health insurance plans cover pre-existing conditions?

Yes, some health insurance for visitors to Canada can cover pre-existing medical conditions, but coverage may vary. A few things to keep in mind when getting health insurance for pre-existing conditions are as follows:

  • Check the stability period carefully: Most insurers only cover pre-existing conditions that have remained stable for a specific number of days before the policy start date. The stability period for most of the insurers, like Secure Travel and Destination Canada, is 90-180 days
  • Disclose all medical conditions accurately: Providing incomplete or incorrect medical information can lead to claim denials or cancellation of coverage
  • Know how insurers define unstable conditions: Recent changes in medication, new symptoms, medical investigations, or hospital visits may classify a condition as unstable and can affect coverage for pre-existing conditions
  • Check age-based eligibility requirements: Coverage terms, premiums, and stability requirements may vary depending on the traveller’s age

Are pregnancy and childbirth covered under visitor insurance?

Most standard visitor insurance plans do not cover routine prenatal care, childbirth, or pregnancy-related expenses. However, some plans may provide limited coverage for unexpected pregnancy complications that arise after the policy takes effect. So, it is better to always review the policy wording carefully to understand what pregnancy-related expenses are covered and any applicable waiting periods, gestational age limits, or exclusions.

Read our review of the Best Visitors Insurance in Canada

How to prepare for healthcare needs before travelling to Canada

To prepare for healthcare needs, the first and foremost thing is to get a visitor insurance policy beforehand. Once you have a visitor insurance policy, also remember the following tips:

  • Carry digital and physical copies of your insurance documents and policy details
  • Bring an adequate supply of prescription medications for the duration of your trip
  • Save your insurer’s emergency assistance contact information for quick access during a medical emergency
  • Keep a list of existing medical conditions, medications, and emergency contacts
  • Research nearby hospitals, walk-in clinics, and healthcare facilities at your destination

If you are unsure which visitor insurance plan best suits your needs, our expert advisors at PolicyAdvisor will help you. Our advisors can compare plans from Canada’s leading insurers, explain coverage options, assess your healthcare needs, and help you choose an appropriate coverage amount based on your age, trip duration, and medical history. Schedule a call now!

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Frequently asked questions

Do visitors get free healthcare in Canada?

No, visitors do not get free healthcare in Canada as they are not covered by provincial healthcare plans. Visitors are required to pay for medical treatment themselves unless they have private health insurance.

Can visitors go to a hospital in Canada?

Yes, visitors can receive treatment at Canadian hospitals, including emergency departments. However, they are generally responsible for associated medical costs if they do not have visitor insurance coverage.

Can visitors buy health insurance after arriving in Canada?

Many insurers allow visitors to purchase coverage after arrival. However, waiting periods may apply. For example, Manulife has a waiting period of 72 hours if the policy is purchased within the first 30 days after arrival. 

Is health insurance for visitors to Canada mandatory?

Health insurance for visitors to Canada for most tourists, but it is strongly recommended. Certain visa programs, such as the Super Visa, require proof of qualifying medical insurance.

What should I do if I become sick while visiting Canada?

Seek appropriate medical care based on the severity of your condition and contact your insurance provider as soon as possible if you have coverage. Your insurer may be able to assist with treatment arrangements, bill payments, and hassle-free claim settlements. 

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Travelance Visitor to Canada Insurance review (2026): Coverage, costs, pros & cons

A single emergency room visit in Canada can cost thousands of dollars. Travelance’s Visitors to Canada Insurance helps cover those unexpected costs with up to $150,000 in emergency medical benefits for trips up to 558 days, plus 24/7 multilingual assistance.

Quick review: Travelance Visitors to Canada Insurance

PolicyAdvisor Rating 4/5
Best for Visitors seeking medical coverage with monthly payment plans
Skip if You are above 69 with pre-existing conditions

What is Travelance Visitors to Canada Insurance?

Travelance Visitors to Canada Insurance is a comprehensive plan with two options, offering ambulance service, incidental expenses, and emergency dental treatment for accidents. The plans also cover eligible prescription drugs and have flexible deductible options, making them suitable for travellers seeking monthly payment options.

Key features of the Travelance visitors to Canada insurance plan

Travelance travel medical insurance offers two plans with maximum coverage of $150,000 that include support for stable pre-existing conditions, alongside variable deductible options for flexible payments.

Feature Details
Plan options Essential and Premier plans
Age eligibility 15 days to 85 years
Maximum coverage amount 15 days to 69 years: Up to $150,000

70 to 85 years: up to $100,000

Deductible options $250, $500, $1,000, $5,000, $10,000
Waiting period
  • None if purchased before arrival or when continuing an existing Travelance policy without a gap
  • 24 hours for injuries and 48 hours for sicknesses if the policy is purchased within 30 days of departure from the home country
  • 24 hours for injuries and 7 days for sicknesses if the policy is purchased more than 30 days after departure from the home country
Maximum policy duration Up to 558 days
Monthly payment option Available
Pre-existing conditions
  • Essential: No coverage 
  • Premier (69 and under): Stable pre-existing conditions with an 180-day stability period.
  • Premier (70–79): Stable conditions, except for certain heart, brain, and lung conditions that existed during 180 days before the policy start date
  • Premier (80+): No coverage for pre-existing conditions that existed within the last 180 days.

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What does the Travelance visitors to Canada insurance cover?

Travelance Visitors to Canada Insurance provides comprehensive emergency medical protection for visitors travelling to Canada. The plan provides up to $150,000 in coverage with various deductible options. It covers hospitalization in semi-private rooms, emergency physician services, diagnostic testing, and even prescription medications. 

Here’s a rundown of the Essential and Premier plans of the Travelance visitors to Canada insurance:

Benefit Essential Plan Premier Plan
Emergency Hospitalization (semi-private Room) Up to $150,000 or the policy limit Up to $150,000 or the policy limit
Emergency Medical Expenses Included up to plan limit Included up to plan limit
Physician, surgeon, and in-hospital nurse Included Included
Diagnostic Services Included (pre-authorization required) Included (pre-authorization required)
Emergency Return Home Included Included
Prescription Drugs Up to $1,000 (maximum 30-day supply per occurrence) Up to $10,000  (maximum 30-day supply per occurrence)
Health Practitioners (Paramedical Services) Up to $300 per practitioner Up to $750 per practitioner
Ambulance Included Included
Emergency Dental Coverage up to $2,000 for any injury and up to $300 for pain not related to any injury Coverage up to $5,000 for any injury and up to $600 for pain not related to any injury
Follow-up Visits Up to 3 visits, $3,000 maximum Up to 3 visits, $5,000 maximum
Repatriation of Remains Up to $10,000 Up to $16,000
Cremation/Burial at Destination Up to $4,000 Up to $6,000
Child Care Costs Included within the meals & accommodation benefit Included within the meals & accommodation benefit
Hospital Allowance (Incidental Expenses) Up to $500  Up to $800
Meals and accommodation Up to $150/day, $3,000 maximum Up to $150/day, $5,000 maximum
Accidental Death and Dismemberment (AD&D) Benefit N/A  Up to the plan limit chosen, to a maximum of $100,000
Return of baggage and personal effects Up to $500 Up to $800
Side-trip coverage Included (up to 45 days per trip) Included (up to 45 days per trip)

Pros and Cons of Travelance visitor to Canada insurance

Pros:
24/7 multilingual emergency assistance and emergency medical coordination services
Flexible deductible options and family rates can significantly reduce premiums
Coverage extension option available if requested before expiry
Provides follow-up visit coverage after a medical emergency
Cons:
Essential plan does not cover pre-existing conditions
Pre-existing condition coverage becomes more restrictive after age 70
Maximum coverage of $150,000 is lower than that of competitors
Accidental death and dismemberment (AD&D) coverage is not available under the Essential plan

How much does Travelance visitor health insurance cost?

The cost of a visitor to Canada health insurance policy from Travelance ranges from $102.30 to $585.90, depending on the age, coverage amount, duration, and health status. 

Sample Travelance visitors to Canada insurance cost (2026)

Age Premium without pre-existing condition coverage Premium with stable pre-existing condition coverage
25 years $76.50 $102.30
35 years $93.30 $127.50
45 years $101.10 $136.50
55 years $109.20 $141.00
65 years $164.10 $249.00
75 years $385.20 $506.40
85 years $513.60 $585.90

*Premium cost for $100,000 in coverage for a visitor to Canada insurance plan for 30 days

How much does Visitor Insurance cost?

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$250 Deductible
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How to reduce the cost of Travelance visitor health insurance?

To reduce your Travelance visitor medical insurance Canada premium costs, you can utilize two primary methods:

  • Apply as a family: Pay a family rate equal to 2× the premium of the eldest insured person
  • Select a higher deductible: Choose a higher deductible to lower your premium by up to 45%.

A deductible is the amount you pay out-of-pocket toward eligible medical expenses before your insurance starts covering costs. As a rule of thumb, a higher deductible results in lower premiums.

See how your Travelance Visitor to Canada insurance premiums change with different deductible amounts:

Deductible amount Premium reduction
$0 (Base) No discount
$250 10% reduction
$500 15% reduction
$1,000 (Age 0–59) 30% reduction
$1,000 (Age 60–85) 20% reduction
$5,000 30% reduction
$10,000 45% reduction

Learn more about the cost of visitor health insurance in Canada

Who is eligible for Travelance visitor insurance?

Any non-resident in Canada between 15 days and 85 years old who is not covered by a provincial health care plan is eligible for the visitor to Canada plan.  This includes tourists visiting Canada, new immigrants, Super Visa holders, work permit holders, and returning Canadians who are not currently covered by a provincial plan.

Who is not eligible for Travelance visitor insurance?

You are not eligible for the Travelance travel insurance under the following circumstances:

  • Reside in a nursing home, assisted living facility, convalescent home, hospice, or rehabilitation centre 
  • Require assistance with normal daily activities or have used home oxygen or taken prescribed oral steroids for a lung condition within the previous 12 months
  • Have a surgically untreated aneurysm 
  • Have a history of pancreatic cancer, liver cancer, metastatic cancer, or a kidney condition requiring dialysis
  • Have undergone a bone marrow or organ transplant, or have a history of congestive heart failure or a terminal illness

You will also be ineligible if you received a diagnosis or treatment for two or more of the following conditions within the previous 12 months:

  • Coronary artery disease (including heart attack or angina) or valvular heart disease
  • Heart arrhythmia or respiratory conditions requiring daily medication
  • Insulin-dependent diabetes, stroke, or transient ischemic attack (TIA), or aneurysm
  • Blood clots or gastrointestinal bleeding

Does Travelance visitor health insurance cover pre-existing conditions?

Yes, the Premier plan of Travelance visitor health insurance may provide coverage for eligible pre-existing medical conditions that have been stable for 180 days. The plan does not cover any medical condition that remained unstable during the 180 days before the policy effective date. The essential plan does not cover any pre-existing conditions, regardless of the stability period.

However, the Premier plan of the Travelance insurance has certain conditions for coverage of stable pre-existing conditions:

Ages 69 and under

  • Subject to a 180-day stability period
  • Excludes any pre-existing condition that was not stable during the 180 days before the policy start date

Ages 70–79

  • Subject to a 180-day stability period

The plan excludes the following conditions when they existed during the 180 days before coverage began:

  • Heart conditions (e.g., heart attack, angina, arrhythmia, cardiac surgery)
  • Brain conditions (e.g., stroke, TIA, aneurysm, seizure)
  • Lung conditions (e.g., COPD, asthma, chronic bronchitis, emphysema)

Ages 80 and over

  • Does not cover any pre-existing condition that existed during the 180 days before the policy start date
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Are there any exclusions or limitations to Travelance visitor health insurance?

Yes, there are certain exclusions and limitations to the Travelance visitor health insurance. While the plans offer comprehensive emergency coverage, certain conditions and procedures are not covered. 

Here’s an overview of the general exclusions and limitations of the Travelance travel medical insurance:

Exclusion Category What You Need to Know
Pre-existing Conditions The Essential Plan does not cover pre-existing medical conditions. Coverage for stable pre-existing conditions is only available under the Premier Plan and is subject to age-based eligibility requirements and a 180-day stability period.
Non-Emergency or Ongoing Care Treatment that can reasonably be delayed until you return home, follow-up treatment, recurring conditions, and subsequent hospitalizations are generally not covered (except for eligible follow-up visits).
Medical Tourism & Planned Treatment No coverage for trips taken to obtain medical or dental treatment, elective procedures, transplants, cataract treatment, or maintenance medication refills.
Unapproved Medical Expenses Emergency air transportation, surgery, diagnostic tests, and certain cardiac procedures require prior approval.
Mental Health  Mental health conditions such as nervous disorders, anxiety, and depression
Pregnancy Pregnancy, childbirth, pregnancy complications, abortion, and newborn care are excluded.
Treatment Decisions Conditions related to recommended treatment, testing, or medication that was declined or delayed within the previous two years are not covered.
Drug, Alcohol & Self-Inflicted Injuries Claims resulting from drug or alcohol use, suicide, attempted suicide, or intentional self-harm are excluded.
High-Risk Activities & Sports Adventure activities, professional sports, motorcycle or scooter use without a valid Canadian licence, and racing activities are not covered.
Transportation & Travel Restrictions Piloting aircraft, non-commercial aviation activities, commercial transportation activities, and side trips to destinations subject to Government of Canada “Avoid Non-Essential Travel” or “Avoid All Travel” advisories are excluded.

Note: Refer to the policy document for the full list of limitations and exclusions.

How to file a claim with Travelance visitor insurance?

If you experience a medical emergency during your stay in Canada, you should contact the Travelance Assistance Centre as soon as possible to initiate the claims process. The policy offers 24/7 emergency assistance and online claim submission support to help travellers submit claims quickly and efficiently. 

Here’s how you can initiate the Travelance visitors insurance claim process:

  • Call the assistance centre immediately: You can contact the assistance centre in Canada and the United States at 1-888-526-0111, and internationally at 905-667-3391. Failure to notify Travel Assistance within 24 hours may result in you being responsible for 20% of eligible expenses.
  • Seek approval when required: Certain expenses, including diagnostic testing, surgery, medical equipment, and emergency transportation, require prior authorization.
  • Submit claim: Once you have contacted the Travelance Assistance Centre, you must submit a claim online through the eClaims portal or download a claim form and submit it to the Travelance Claims Department within 30 days after the expense or loss is incurred.
  • Gather supporting documentation: You will need to provide medical records, proof of treatment expenses (including itemized bills and payment receipts), and travel documents such as your passport, visa, or airline ticket. 
  • Submit proof of claim: Submit all claim documentation within 90 days of the illness or injury. Expenses must be submitted to Travelance within 12 months of the date of the last eligible expense.
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Can you cancel or get a refund on Travelance visitor insurance?

Yes, Travelance Visitor Insurance allows policy cancellations and refunds under certain conditions. The refund depends on whether coverage has started, whether a claim has been filed, and the reason for cancellation. Additionally, the plans offer a ten-day free-look period, where if you cancel your policy within 10 days of purchase, you will receive a full refund of your premium. 

Here is the Travelance visitors insurance refund policy at a glance

Situation Refund Eligibility
Changed your mind within 10 days or purchase Full refund available if coverage has not started and the cancellation is requested within 10 days of purchase.
Changed your mind before coverage starts Refund of unused premium may be available if you cancel before leaving your home country, with a $250 administration fee. Refund requests must be submitted within 30 days of the requested cancellation date.
Visa application refused Refund of unused premium with no administration fee. Proof of visa denial is required.
Never travelled to Canada A refund of unused premium may be available if the trip was cancelled before departing your home country. Proof of trip cancellation is required, and a $250 administration fee applies
Leaving Canada early Partial refund of unused premium may be available if you return to your home country before the policy expiry date. Proof of return is required, and a $50 administration fee applies.
Eligible for provincial health coverage Partial refund of unused premium may be available if you become insured under a Canadian federal, provincial, or territorial health plan. Proof of coverage is required, and a $50 administration fee applies.
If you’ve reported a claim Refunds are only available if no claim has been reported. If you reported a claim and later returned home before expiry, you may request to withdraw the claim. Any claim payments already made plus a $250 file handling fee will be deducted from the refund amount.

How to extend coverage instead of cancelling?

If you are thinking about extending your coverage instead of purchasing a new policy, you can do so by contacting your broker before your current Travelance policy expires.

However, an extension to your Travelance Visitors to Canada Insurance is available only under the following circumstances:

  • You have not reported a claim, nor do you have a claim or loss to report
  • Your policy is still in force when you request the extension
  • You pay the additional required premium
  • Travelance does not allow extensions beyond 558 days from the original policy start date.

Note that the plan does not cover expenses related to medical conditions that exist when you apply for an extension. You must also disclose all relevant medical information when applying for an extension, since failure to do so will void it.

In some situations, Travelance may require approval before granting an extension. If your policy has already expired, you may not qualify for an extension and may need to purchase a new policy instead.

How does Travelance compare to other visitor insurance options?

Here’s a quick overview of the Travelance visitor health insurance policy compared to similar policies offered by GMS, TuGo, Allianz, and others:

Provider Pre-Existing Conditions Coverage Monthly Payments Maximum Coverage
Travelance Yes, if stable for 180 days (Premier Plan; Essential Plan excludes pre-existing conditions) Yes Up to $150,000
GMS (Group Medical Services) Yes, if stable for 180 days No Up to $150,000
Manulife Yes, if stable for 180 days (Enhanced Plan) No Up to $200,000
TuGo Yes, if stable (7–365 days depending on age and trip length) No Up to $500,000
Allianz Yes, if stable (90 days ≤59 years; 180 days ages 60–89) No Up to $500,000
MSH International Discover Canada Yes, if stable (90 days ≤70 years; 180 days ages 71–80) Yes Up to $1,000,000
Destination Canada Yes, if stable (90 days ≤59 years; 180 days ages 60–79) Yes Up to $300,000
21st Century Yes, if stable for 180 days (Enhanced Plan) Yes Up to $200,000
Secure Travel Yes, if stable (90 days ≤69 years; 180 days ages 70–84) Yes Up to $1,000,000

For a comprehensive review and comparison, head over to our list of the best medical insurance for visitors to Canada (2026)

Our advisor’s take on Travelance visitor health insurance

At PolicyAdvisor, we recently helped a 45-year-old visitor coming to Canada for an extended stay who wanted dependable emergency medical coverage with added benefits. Their main concern was finding a plan that offered strong medical protection, flexible deductible options, and good coverage. 

The Client profile

  • Age: 45 years old
  • Purpose of visit: Extended stay in Canada
  • Primary concern: Comprehensive coverage at a reasonable cost
  • Coverage needed: $100,000 for an 180-day stay

The Market comparison

After comparing several visitor insurance providers, we recommended Travelance Premier Visitors to Canada Insurance because it offered a strong mix of emergency medical coverage, flexibility, and value. The visitor was particularly interested in comprehensive coverage and wanted a plan that included benefits beyond basic emergency hospitalization.

Why we recommended Travelance

While some visitor insurance plans focus primarily on emergency medical expenses, Travelance provides a broader range of benefits that can be valuable during longer stays in Canada. We recommended the plan because it includes:

  • Emergency medical evacuation and repatriation coverage 
  • Flexible deductible options that can help lower premiums 
  • Automatic extension of coverage due to cancelled flights or hospitalization on or before the expiry date
  • Coverage extension options for travellers whose plans change while in Canada

Travelance is often a good fit for visitors who want more than basic emergency medical coverage. It can be particularly appealing to travellers looking for flexible deductible choices, side-trip protection, and a comprehensive set of emergency travel benefits during their stay in Canada.

How to purchase Travelance visitor health insurance in Canada?

PolicyAdvisor’s licensed advisors help visitors find the right Travelance Visitors to Canada Insurance plan by comparing coverage limits, deductibles, and eligibility requirements based on their unique needs. Our advisors can also guide you through customizing your policy and monthly plans based on your age, health history, and travel plans.

Whether you are visiting family, applying for a Super Visa, or waiting for provincial health coverage to begin, our team can guide you through the policy’s coverage options, exclusions, and other provisions. 

Need help?

Let our experts help with help with choosing the best visitor insurance to Canada.

Frequently Asked Questions

Does Travelance visitor medical insurance cover pre-existing medical conditions?

Yes, the Premier plan of the Travelance visitor insurance covers pre-existing medical conditions, subject to age-based eligibility requirements and a 180-day stability period. The Essential Plan does not cover pre-existing conditions.

Is Travelance suitable for the Super Visa? 

Yes, Travelance is eligible for Super Visa insurance when the coverage amount is $100,000 or more in emergency medical coverage for one year. It also offers a monthly payment option, making it a practical choice for families looking to spread out the cost of the plan.

What is the maximum coverage available under Travelance visitor insurance?

Travelance offers emergency medical coverage of up to $150,000. However, applicants aged 70 to 85 can purchase only up to $100,000 in coverage.

Does Travelance visitor to Canada insurance include dental coverage?

Yes, Travelance’s Premier plan includes up to $5,000 for accidental dental treatment and up to $600 for emergency dental pain relief, while the Essential plan offers coverage for up to $2,000.

Are side trips outside Canada covered by Travelance Visitor to Canada Insurance?

Yes, Travelance Visitors to Canada Insurance supports trips taken to other countries from Canada (the trip must start and end in Canada). However, such trips must not exceed 45 days per trip and cannot be taken to your home country. To remain eligible for coverage during a side trip, you must have spent more than 50% of your covered days in Canada at the time of the claim. Additional conditions apply. 

Does Travelance visitor medical insurance allow monthly payments?

Yes, you can pay for your Travelance visitor medical insurance via monthly installments when you purchase a plan with 90 travel days or more. Travelance collects two months’ premium on the application date, along with a non-refundable billing fee.

What are the benefits of purchasing a visitor health insurance policy before arriving in Canada?

Purchasing a Travelance visitor health insurance policy before arriving in Canada offers several benefits, including immediate coverage upon entry, protection against unexpected medical emergencies, and peace of mind during travel.

Can I get a refund if I return home early?

Yes, Travelance visitor to Canada insurance may provide partial refunds for unused coverage. Proof of departure is required, and an administration fee applies. Refund eligibility is subject to the policy terms and conditions.

Can I extend my Travelance visitors to Canada insurance policy?

Yes, you can request an extension if your policy is still active and you have not reported a claim. You will need to extend by paying the additional premium. However, coverage cannot be extended beyond 558 days from the original start date.

What deductible options does Travelance visitor medical insurance offer?

Travelance offers deductibles of $250, $500, $1,000, $5,000, and $10,000. Choosing a higher deductible can significantly reduce your premium, but it also increases the amount you pay out of pocket before coverage applies.

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What are the common visitor insurance exclusions in Canada?

Common visitor insurance exclusions in Canada include pre-existing medical conditions that do not meet stability requirements, routine medical care, high-risk activities, and expenses related to alcohol or drug use. Policies may also exclude non-emergency treatments, travel against medical advice, and claims arising from undisclosed medical conditions. Understanding these exclusions can help visitors choose the right coverage and avoid unexpected claim denials.

Quick glance at common exclusions

Exclusions Examples
Unstable pre-existing conditions Uncontrolled diabetes, recent heart attack, newly diagnosed cancer, worsening heart disease
Non-emergency procedures Elective surgeries, routine checkups, preventive care
Pregnancy and maternity Routine prenatal and postnatal care, miscarriage, and childbirth
Mental health care Routine therapies
Injury due to specific high-risk activities Extreme sports or activities like scuba diving, bungee jumping, and mountaineering
Alcohol and substance abuse Chronic use or abuse of alcohol or drugs, including symptoms of withdrawal

How much does Visitor Insurance cost?

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$100K
$0 Deductible
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$250 Deductible
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$500 Deductible
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What is not covered by visitor insurance to Canada?

While visitor insurance provides essential coverage, a few things can still be excluded. Here are a few things that are not covered by visitor insurance for Canada:

Unstable pre-existing conditions

A medical condition is generally considered unstable if it has changed, required new treatment, involved medication changes, or prompted medical consultations during the policy’s stability period. Claims related to these conditions are, in most cases, excluded from coverage. However, many visitor insurance plans cover pre-existing medical conditions if they have remained stable for a specified period, typically between 90 and 180 days before the policy’s effective date.

Non-emergency procedures

Since health insurance for tourists is for emergency medical care only, it does not cover non-emergency procedures. It excludes coverage for planned surgeries, routine checkups, preventive care, elective surgeries (such as liposuction or cosmetic procedures), holistic treatments, or any care that insurers do not consider medically necessary.

Pregnancy and maternity

Visitor insurance plans do not cover routine pregnancy-related care, including prenatal checkups, childbirth, postnatal care, and fertility treatments. However, some policies may provide limited coverage for unexpected pregnancy-related medical emergencies, subject to policy terms and gestational age restrictions.

Mental health care

Any ongoing mental health treatment, counselling sessions, psychotherapy, and other non-emergency psychiatric services are excluded from the visitor insurance policy. 

Injury or death due to involvement in high-risk activities

Injuries or death resulting from participation in high-risk or hazardous activities are excluded. Examples of high-risk activities include skydiving, bungee jumping, mountaineering, scuba diving beyond recreational limits, motor racing, and other extreme sports. However, TuGo is the only insurance company in Canada that offers a Sports and Activities Coverage add-on that can provide substantial coverage if you participate in some high-risk activities.

Alcohol-related or self-inflicted injuries

Any claims arising from excessive alcohol consumption, drug use, or intentionally self-inflicted injuries are excluded from visitor insurance policies. Self-inflicted injuries also extend to injuries sustained from reckless behaviour or intentional harm. 

Travel against medical advice

Coverage will not be offered if you travel against the advice of a physician or while awaiting medical treatment, test results, or surgery. Visitor insurance providers will also exclude claims related to medical conditions that existed before travel if a health care provider advised against travelling due to those conditions.

Common visitor insurance limitations to understand

Visitor insurance exclusions and limitations are often confused, but they are not the same. An exclusion refers to something the policy does not cover at all, while a limitation means coverage is available but subject to certain restrictions, such as time limits, coverage caps, waiting periods, or eligibility requirements. In the section below, let’s take a closer look at the limitations of a visitor insurance policy:

  • Coverage is focused on medical emergencies: Visitor insurance is primarily designed to cover unexpected medical emergencies. Coverage for follow-up care after an emergency may be limited, and benefits for routine medical care or non-emergency treatment are generally restricted
  • Follow-up care is limited: Some policies include follow-up care after a covered emergency, but the benefit is usually restricted. For example, Secure Travel has follow-up visits restricted to 3 for both Standard and Enhanced plans
  • Side-trip coverage: Most insurers, including Secure Travel, Destination Canada, MSH, and others, offer side-trip coverage under Visitor insurance. But the coverage is often limited, and is only applicable when the trip starts and ends in Canada. Moreover, the number of days covered is also limited. For example, Secure Travel provides a maximum side-trip coverage of 30 days per visit 
  • Waiting periods: If you purchase visitor insurance after arriving in Canada, coverage can be limited, and a waiting period may apply. For example, Manulife’s Standard Visitor insurance plan has a waiting period of 72 hours if purchased within the first 30 days after arrival

What is usual, customary & reasonable (UCR) in visitor insurance coverage?

In a visitor health insurance, the ‘usual, customary & reasonable’ is the maximum amount for which your insurer will pay. It is basically determined by what the hospitals or health care centres in your area are charging for that particular service. Insurance companies maintain a database of UC&R for various provinces and review the claims based on it. If the claim is excessively higher than the standard cost of the treatment, they will not provide coverage for it.

Breaking down UCR for visitors:

  • Usual: The amount a healthcare provider typically charges patients for a specific medical service or procedure
  • Customary: The typical price range charged for the same service by the majority of the healthcare providers in the same geographic area
  • Reasonable: A charge that is considered appropriate based on factors such as the complexity of the treatment, the resources required, and local market rates

Example: If the cost of a kidney stone surgery is around $1,000 in Ontario as per the UC&R rate, and your hospital charges $2,000 for the same procedure, you will not receive coverage for the additional $1,000 that is not eligible under the UCR clause. 

Read our recommendations for the Best Medical Insurance for Visitors to Canada
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Which visitor insurance exclusions can be covered with additional coverage?

Some exclusions in visitor health insurance can be waived or partially covered through riders. Insurance providers often offer optional riders that allow travellers to extend coverage beyond the standard policy limits or excluded conditions. 

  • Unstable pre-existing conditions: While most insurers provide coverage for pre-existing conditions, a few insurers, like TuGo, offer coverage even if the conditions have not remained stable for a long period. TuGo offers a 7-day stability period rider to cover conditions that have remained unchanged for the last 7 days
  • Adventure and sports activities: Activities such as skiing, snowboarding, hiking, or other recreational sports are excluded under standard coverage but can often be added through an optional sports rider. TuGo is the only insurer offering coverage for adventure activities through the Sports & Activities Coverage

Can you be refused visitor insurance coverage or have a claim denied?

Yes, it is possible for a visitor insurance application to be refused or for a claim to be denied if certain requirements are not met.

  • Coverage denied: Some travellers may be refused coverage at the application stage due to factors that increase their insurance risk. These can include a complex medical history, advanced age, recent serious medical events, or a need for assistance with activities of daily living. In such cases, an insurer may decline to issue a policy or may offer coverage with limited coverage 
  • Claim denied: Even if a policy is issued, claims can still be denied if the information provided during the application process is inaccurate or incomplete. One of the most common reasons for claim denial is non-disclosure of a medical condition. Insurers consider this a form of misrepresentation, which can result in the claim being rejected and no financial aid being offered 

To avoid claim issues, you should fully disclose any relevant medical information when purchasing  visitor medical insurance coverage

Learn more about visitor insurance claim

How to get the best visitor insurance policy in Canada?

Choosing the best visitor insurance policy in Canada is all about tailoring the coverage to fit your unique needs and circumstances. Start by assessing your personal health and any pre-existing conditions, as well as the activities you plan to enjoy during your stay.

Also, consider the length of your visit, whether it’s a short trip or an extended stay. Having the right level of coverage can protect you from unexpected medical costs, giving you the freedom to explore Canada without financial worry.

To get a customized plan with the lowest prices, connect with an insurance expert at PolicyAdvisor. We will help you find a one-stop solution for all your visitor insurance needs.

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Frequently Asked Questions

What should visitors do if their insurance policy has a significant exclusion?

If a policy has a significant exclusion, visitors should consider purchasing supplemental coverage or a different policy that provides the needed protection. For example, visitors who want to engage in adventure activities during their trip can buy an adventure and sports activities rider from TuGo. It is also advisable to review exclusions thoroughly before purchasing a plan. 

Does visitor insurance cover pregnancy in Canada?

Visitor insurance plans do not cover routine pregnancy care, prenatal checkups, delivery, or newborn expenses. However, some policies may cover unexpected pregnancy-related emergencies, such as complications that require urgent medical treatment, if they occur unexpectedly and within the policy terms.

Are mental health emergencies covered under visitor insurance?

Visitor insurance to Canada will not cover any expenses related to ongoing therapy, counselling, psychiatric follow-ups, or pre-existing mental health conditions. 

Are there any policies that cover all types of medical care without exclusions?

No policy covers all types of medical care without exclusions. All insurance plans come with specific exclusions, but some may offer more comprehensive coverage than others. It is essential to compare policies and choose one that provides the best balance of coverage and cost.

What steps should be taken in case of a medical emergency if the insurance policy has limitations?

In case of a medical emergency, visitors should immediately contact their insurance provider to understand the coverage and limitations. They should also follow the prescribed steps in their policy for emergencies to ensure maximum coverage and avoid claim denials.

Are injuries from adventure sports like skiing or skydiving excluded from visitor insurance in Canada?

Most visitor insurance providers in Canada exclude injuries from adventure sports such as skiing or skydiving. Companies like TuGo offer coverage for injuries arising from high-risk activities, but the premium costs may be significantly higher.

Are cosmetic surgeries or elective procedures covered under visitor insurance policies in Canada?

No, visitor insurance in Canada does not cover elective procedures and cosmetic surgeries. It is primarily designed to protect visitors in Canada from medical emergencies.

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Allianz Visitor to Canada Insurance review (2026): Coverage, costs, pros & cons

Allianz Visitors to Canada Insurance is among the most popular insurance policies for tourists and visitors. The comprehensive plan offers medical coverage of up to $500,000, access to 24/7 travel assistance, and protection against unexpected medical expenses during a stay in Canada.

Quick review: Allianz Visitors to Canada Insurance

PolicyAdvisor Rating 5/5
Best for Visitors seeking medical insurance with a high coverage amount
Skip if You are above 75 with pre-existing conditions

What is Allianz Visitors to Canada Insurance?

Allianz Visitor to Canada insurance is backed by one of the largest insurance providers and offers benefits such as emergency dental coverage and pain relief, private duty nursing services, 24/7 emergency assistance, and medical referrals.

Key features of the Allianz Visitors to Canada insurance plan

Allianz travel medical insurance offers a single plan with coverage of up to $500,000 that includes support for stable pre-existing conditions, along with 24/7 emergency assistance and virtual health care support.

Feature Details
Plan options One core plan with multiple coverage amounts and a deductible option
Age eligibility 15 days to 89 years
Maximum coverage amount Up to $500,000
Deductible options $500
Waiting period 48 hours after the effective date for sickness if you purchase your policy:

  • After the expiry date of an existing Allianz policy
  • After you exit your country of origin
Maximum policy duration 365 days
Monthly payment option Not available
Pre-existing conditions Yes, if the condition (or related symptoms) has been stable for:

  • Under 59 years: 90 days before the effective date
  •  Ages 60 to 89: 180 days before the effective date

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What does Allianz Visitors to Canada Insurance cover?

Allianz Visitors to Canada Insurance includes a comprehensive range of emergency medical benefits designed to protect travellers from unexpected health care costs while in Canada. With up to $500,000 in coverage, it includes emergency benefits such as hospitalization, physician services, ambulance service, diagnostic tests, and prescription drugs.

Here’s a rundown of the Allianz visitor to Canada insurance plan:

Benefit Details
Emergency Hospitalization Up to $500,000 or the policy limit
Services of a physician, surgeon, and in-hospital nurse up to the sum insured
Diagnostic services up to the sum insured
Prescription drugs Up to $1,000 (Maximum 30-day supply)
Health practitioners Up to $500 per profession
Emergency Dental Coverage up to $4,000 for any injury and up to $500 for pain not related to any injury
Follow-up visits Covered when prescribed as part of a covered emergency and completed during the policy period
Repatriation Up to $10,000 for repatriation and $4,000 for cremation
Accidental Death and Dismemberment Maximum of the sum insured

indicated on coverage

Emergency return home Up to $3,000 (after a covered medical emergency )
Out-of-pocket expenses Up to $150 per day (maximum $1,500) for accommodations, meals, child care, taxis, and essential phone calls due to a covered medical emergency
Side-trip coverage Included for eligible trips outside Canada, as long as most insured days are spent in Canada

Advisor insight: Allianz’s biggest strengths are its high maximum coverage limit, strong emergency medical benefits, and reputable global brand. However, travellers with complex health conditions should pay close attention to the policy’s stability requirements and exclusions before purchasing coverage.

Pros and cons of Allianz Visitor to Canada Insurance

Pros:
High coverage limits of up to $500,000, providing strong protection against expensive medical emergencies in Canada
Offers 24/7 emergency assistance
The 10‑day Right to Examine period allows for easy refunds
Virtual health care access allows eligible travellers to consult a physician remotely through video or teleconferencing services
Cons:
Refunds are generally unavailable once a claim has been submitted
No option for monthly payments, requiring the full premium to be paid upfront
Only a single deductible option makes premiums higher than those of some competitors
Significantly higher premiums for travellers over the age of 75

How much does Allianz visitor health insurance cost?

The cost of a visitor to Canada health insurance policy from Allianz ranges from $110.10 to $3,296.40, depending on the age, coverage amount, duration, and health status.

Sample Allianz visitor insurance cost (2026)

Age Premium with stable pre-existing condition coverage
25 years $110.10
35 years $125.70
45 years $160.20
55 years $195.00
65 years $345.30
75 years $814.50
85 years $3,296.40

*Premium cost for $100,000 in coverage for a visitor to Canada insurance plan for 30 days

How much does Visitor Insurance cost?

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$100K
$0 Deductible
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$250 Deductible
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$500 Deductible
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Who is eligible for Allianz visitors to Canada insurance?

Any non-resident of Canada between 15 days and 89 years old can apply for the visitor to Canada plan if they meet Allianz’s medical eligibility criteria and do not have provincial health coverage. Additionally, they need to be in good health at the time of the policy’s purchase and on the date they exit the country of origin.

The plan covers tourists, new immigrants, Super Visa holders, work permit holders, and returning Canadians who do not have provincial health insurance. (GHIP).

Who is not eligible for Allianz visitor insurance?

You are not eligible for Allianz travel insurance under the following circumstances:

  • Have a terminal illness diagnosis or stage 3 or Stage 4 cancer
  • Have received treatment for cancer within the past three months (except for basal cell skin cancer, squamous cell skin cancer, or breast cancer treated only with hormone therapy)
  • Require assistance with activities of daily living due to a medical condition or overall state of health
  • Are 90 years of age or older on the policy effective date
Learn more about the cost of visitor health insurance in Canada

Does Allianz visitor health insurance cover pre-existing conditions?

Yes, Allianz Visitors to Canada Insurance offers coverage for pre-existing medical conditions that have been stable for 90 or 180 days, depending on age. Policyholders under 59 have coverage for pre-existing conditions if they have been stable for at least 90 days, while those aged 60 to 89 require a 180-day period.

Allianz considers a pre-existing condition stable if you:

  • Have not started any new treatment for the condition, or show no deterioration in test or examination results
  • Maintain the same treatment plan, with no changes to the type or frequency of treatment
  • Experience no new symptoms and receive no new diagnosis
  • Avoid hospitalization related to the condition, and are not referred to a specialist, awaiting surgery, or waiting for the results of further medical investigations

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Are there any exclusions or limitations to Allianz visitor health insurance?

Yes, there are certain exclusions and limitations to Allianz visitor health insurance. While the plan offers comprehensive emergency coverage, certain conditions and procedures are not covered. 

Here’s an overview of the general exclusions and limitations of the Allianz travel medical insurance:

Exclusion Category What You Need to Know
Mental Health & Self-Inflicted Injury Claims related to mental or emotional disorders, suicide, attempted suicide, or intentionally self-inflicted injuries are excluded.
Pregnancy & Childbirth Pregnancy, abortion, miscarriage, childbirth, and related complications are not covered.
Alcohol, Drugs & Medication Misuse Claims resulting from alcohol intoxication, drug use, medication misuse, or failure to follow prescribed treatment are not covered.
High-Risk Activities & Sports Injuries from professional sports, motorized racing, stunt activities, or other high-risk activities are excluded.
Travelling Against Medical Advice Claims are excluded if you travel against a physician’s advice or have a terminal illness diagnosed before coverage begins.
Non-Emergency Treatment Routine checkups, elective procedures, ongoing treatment, and care that can reasonably wait until you return home are not covered.
Chronic & Ongoing Care Coverage does not include ongoing management of chronic conditions, home care, rehabilitation, convalescent care, or substance abuse treatment.
Dental & Cosmetic Procedures Cosmetic surgery and non-covered dental procedures are excluded (except for eligible emergency dental benefits).
Excessive Charges Allianz will not pay costs that exceed reasonable and customary charges for the area where treatment is received.
Illegal or Criminal Activities Coverage is excluded for losses arising from criminal acts, unlawful activities, armed forces participation, protests, or commercial sexual transactions.

Note: Refer to the policy document for the full list of limitations and exclusions

Learn more about common exclusions in visitor insurance plans

How to file a claim with Allianz visitor insurance

If you experience a medical emergency during your stay in Canada, you should contact the Allianz Assistance Centre as soon as possible to initiate the claims process. Allianz offers 24/7 emergency assistance and online claim submission support to help travellers submit claims quickly and efficiently. 

Here’s how you can initiate the Allianz visitors insurance claim process:

  • Call the assistance centre immediately: You can contact the assistance centre in Canada and the United States at 1-844-310-1578 and internationally at 1-519-514-0355. Failure to contact assistance within 24 hours may result in you being responsible for 20% of eligible expenses.
  • Submit a notice of claim: If you pay for medical expenses out of pocket, submit your claim directly through Allianz Global Assistance’s secure online Claims Portal. (www.allianzassistanceclaims.ca). You can return to the portal any time to track the progress of your claim or upload any other required documentation.
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Can you cancel or get a refund on Allianz visitor insurance?

Yes, you can cancel your Allianz visitor insurance policy, provided that you have not yet departed from your country of origin or have not experienced an event that could lead to a claim. 

Here is the Allianz visitors insurance refund policy at a glance:

Situation Refund Eligibility
Changed your mind after purchasing Full refund available if you cancel within 10 days of purchase, have not yet started your trip, and have not experienced an event that could result in a claim.
Trip cancelled before coverage starts Refund available if your entire trip is cancelled before the policy’s effective date.
Leaving Canada early Partial refund available for the unused portion of coverage if you permanently return to your country of origin before the policy expires and do not intend to return to Canada. Proof of departure may be required.
Eligible for provincial health coverage Partial refund available for unused coverage if you become insured under a Canadian provincial or territorial health plan and provide proof of eligibility.
Multiple visits to Canada No refund for periods spent in your country of origin between separate trips to Canada. Refunds apply only when coverage is permanently terminated.
Claim submitted Generally not eligible for a refund once a claim has been submitted, regardless of the claim amount.

How to extend coverage instead of cancelling?

You can extend your coverage instead of cancelling only before you depart from your country or origin. Allianz treats any extension after departure as a new policy.

However, you must keep the following in mind:

  • If you purchase coverage after leaving your country of origin, a 48-hour waiting period for sickness may apply
  • Allianz reassesses all pre-existing condition exclusions and stability requirements based on the new policy’s effective date
Learn more about the cheapest visitor insurance companies in Canada

How does Allianz compare to other visitor insurance options?

Here’s a quick overview of the Allianz visitor health insurance policy compared to similar policies offered by Manulife, TuGo, GMS, and others:

Provider Pre-Existing Conditions Coverage Monthly Payments Maximum Coverage
Allianz Yes, if stable (90 days ≤59 years; 180 days ages 60–89) No Up to $500,000
Manulife Yes, if stable for 180 days (Enhanced Plan) No Up to $200,000
TuGo Yes, if stable (7–365 days depending on age and trip length) No Up to $500,000
GMS Yes, if stable for 180 days No Up to $150,000
MSH International Discover Canada Yes, if stable (90 days ≤70 years; 180 days ages 71–80) Yes Up to $1,000,000
Destination Canada Yes, if stable (90 days ≤59 years; 180 days ages 60–79) Yes Up to $300,000
21st Century Yes, if stable for 180 days (Enhanced Plan) Yes Up to $200,000
Travelance Yes, if stable for 180 days (Premier Plan; Essential Plan excludes pre-existing conditions) Yes Up to $150,000
Secure Travel Yes, if stable (90 days ≤69 years; 180 days ages 70–84) Yes Up to $1,000,000

For a comprehensive review and comparison, head over to our list of the best medical insurance for visitors to Canada (2026).

Our advisor’s take on Allianz visitor health insurance

At PolicyAdvisor, we regularly help visitors, parents and grandparents, and Super Visa applicants find the right coverage for their stay in Canada. Recently, we worked with a 45-year-old visitor coming to Canada to spend time with family for a year. They wanted a plan with a high coverage limit and straightforward benefits that offered comprehensive coverage.

The client profile:

  • Age: 45
  • Visa type: Super Visa
  • Primary concern: Strong medical coverage and financial protection against unexpected health care costs
  • Coverage needed: $100,000 for a 365-day stay

The market comparison

After comparing several visitor insurance providers, we recommended Allianz Visitors to Canada Insurance because it offered a strong combination of comprehensive emergency medical coverage and high policy limits. For a 45-year-old traveller, premiums start at approximately  $1,949.10 with $100,000 in coverage (with zero deductibles), while still providing coverage for stable pre-existing conditions.

Why we recommended Allianz

While Allianz is not the cheapest visitor insurance option available, it delivers strong value for travellers seeking comprehensive emergency assistance services. We recommended the plan because it includes:

  • 24/7 emergency assistance, including medical referrals and case management 
  • Virtual health care consultations when appropriate for the medical situation 
  • Emergency medical transportation and repatriation benefits 

Allianz is often a practical choice for visitors who want extended emergency medical protection, high coverage limits, and inclusion of multiple benefits.

How to purchase Allianz visitor health insurance?

PolicyAdvisor’s licensed insurance advisors can help you determine the right Allianz Visitors to Canada Insurance policy for your needs. We will help you compare coverage options, explain eligibility requirements, and help you choose an appropriate limit based on your age, health profile, and length of stay in Canada.

Whether you’re visiting loved ones, applying for a Super Visa, or seeking coverage while waiting for a provincial health plan, our team can help you understand the policy’s benefits, limitations, and exclusions.

Need help?

Let our experts help with help with choosing the best visitor insurance to Canada.

Frequently Asked Questions

Does Allianz visitor medical insurance cover pre-existing medical conditions?

Yes, Allianz visitor insurance covers stable pre-existing medical conditions under certain specific rules. Policyholders under 59 have coverage for pre-existing conditions if they have been stable for at least 90 days, while those aged 60 to 89 require a 180-day period.

Is Allianz suitable for the Super Visa? 

Yes, Allianz meets Super Visa insurance requirements when you purchase at least $100,000 of coverage for one year.

What is the maximum coverage available under Allianz visitor insurance?

Allianz offers emergency medical coverage limits of up to $500,000.

Does Allianz travel insurance Canada include dental coverage?

Yes, Allianz includes up to $4,000 for accidental dental treatment and up to $500 for emergency dental pain relief.

What are the benefits of purchasing a visitor health insurance policy before arriving in Canada?

Purchasing an Allianz visitor health insurance policy before arriving in Canada offers several benefits, including immediate coverage upon entry, protection against unexpected medical emergencies, and peace of mind during travel.

Can I get a refund if I return home early?

Yes, Allianz travel insurance Canada may provide partial refunds for unused coverage under specific conditions, subject to policy terms.

Can I extend my Allianz visitor to Canada insurance?

Yes, you can extend your Allianz visitor insurance before departing from your country of origin by contacting the assistance centre. Any extension made after that will be considered a new policy, with its own effective date and rules.

Is there a waiting period for Allianz visitor insurance coverage?

Allianz may apply a 48-hour waiting period if you purchase the policy after leaving your home country or after a previous Allianz policy expires.

What is the maximum age for Allianz travel medical insurance?

The maximum age for Allianz travel medical insurance coverage is 89, provided all eligibility requirements are met.

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